How do I reset my pin for McAfee Mobile Security?

  • 71
  • Question
  • Updated 5 months ago
  • Answered
Photo of Abby Lynch

Abby Lynch

  • 9 Posts
  • 0 Reply Likes

Posted 5 years ago

  • 71
Photo of Shane Levin

Shane Levin, Employee

  • 16 Posts
  • 1 Reply Like
There are two ways to reset your Mobile Security PIN:

From your mobile device:
- Open McAfee Mobile Security
- Select the Forgot PIN function. A temporary PIN will be sent to your pre-selected buddies
- Obtain the PIN from your buddies and type it in

If you have an email with Mobile Security:
- Go to http://www.mcafeemobilesecurity.com
- Click the Forgot your PIN? link in the top, right corner
- Follow the on-screen instructions. If your phone is locked, you will receive a temporary PIN to unlock your phone

For more detailed and up to date information, visit our KnowledgeBase. http://service.mcafee.com/FAQDocument...
Photo of Himadri Modhia

Himadri Modhia

  • 2 Posts
  • 0 Reply Likes
sir my xperia sp is locked since 3 days and i forgot my pin.. i didnt have verified my sim number nor my email and so i am not getting any temporary pin mail.. neither i have added contacts in buddy list.. help as soon as possible..
Photo of Himadri Modhia

Himadri Modhia

  • 2 Posts
  • 0 Reply Likes
IMEI of my xperia sp 355810055258092
be form
p.s. it has been 20 days since i purshased my device.. its under warranty.. but i dont want my device to be formated..
Photo of Michael C Guthrie

Michael C Guthrie

  • 1 Post
  • 0 Reply Likes
Help. I'm locked out of my lg Leon and I can't get into anything.
Photo of Shubham Kumar

Shubham Kumar

  • 1 Post
  • 0 Reply Likes
Sir my name is shubham my phone sony xperia is locked and it's imei no . Is 911463850167899
Photo of Cody Stevens

Cody Stevens

  • 1 Post
  • 0 Reply Likes
Help please
Photo of Rhodz Peralta

Rhodz Peralta

  • 2 Posts
  • 0 Reply Likes
the temporary pin doesn't work. i cant use my phone what should I do?
Photo of Mudassar Javed

Mudassar Javed

  • 1 Post
  • 0 Reply Likes
Hi Sanjay - My phone is Blocked & it is asking for the pin, which i forgot unfortunately. I am using S$ mini & My IMMEI no. is 352603/06/14209/0 & 352604/06/14209/8. Please help me to reset my pin. I have sent requestmany time to get it reset by email, but all in vain. My email address is javed.mudassar@gmail.com.

Your help is really appreciated..
Photo of Kai Mattison

Kai Mattison

  • 2 Posts
  • 0 Reply Likes
My sister put a lock on her phone then gave it to me and she forgot the pin and I have no connection to my phone either is there anyway I could get it unlocked
Photo of FROGGY

FROGGY

  • 1 Post
  • 1 Reply Like
I have bought a phone from individual and imei is clear and everything did a factory reset after installing a recovery and now this is what I see
Have no way to contact person so what I have here is an expensive paperweight can't even use for gaming can anyone help me? Also have no way of turning on debugging so mtp driver won't download
(Edited)
Photo of Lashanta

Lashanta

  • 1 Post
  • 0 Reply Likes
That's my IMEI #35452106128669 have no. Way to contact previous owner
Photo of mel ramey

mel ramey

  • 1 Post
  • 0 Reply Likes
I did the same thing. Got a phone from an individual and I can't get in touch with them. My. IMEI # 270113184014442169.
Photo of Sanjay Havaldar

Sanjay Havaldar, Employee

  • 69 Posts
  • 2 Reply Likes
Hi Rhodz,

Thank you for contacting mcafee support.

Please provide us with the IMEI number of you phone so that we can pull out the PIN that would unlock your phone.

It would be faster if you spoke to our support agent at http://service.mcafee.com

Thanks
Sanjay

Mcafee Mobile Support
Photo of Sunil Rana

Sunil Rana

  • 4 Posts
  • 0 Reply Likes
I FORGOTT MY PIN
Photo of Sunil Rana

Sunil Rana

  • 4 Posts
  • 0 Reply Likes
35809605-101153-0
Photo of Sunil Rana

Sunil Rana

  • 4 Posts
  • 0 Reply Likes
35809605-101153-0
Photo of Sunil Rana

Sunil Rana

  • 4 Posts
  • 0 Reply Likes
Dear Sir I forgot my pin & my device is locked
Photo of Kamal Sharma

Kamal Sharma, Employee

  • 75 Posts
  • 6 Reply Likes
Hi Sunil,

We have sent an email on your email sunil.rana.9275439@********.com.

Please follow the instructions mentioned in that email to unlock your phone.

If you still have any concerns please contact us on 180030002454 and select the option 3.

Sincerely,
Kamal Sharma
Photo of Feda Vinzon Pagente

Feda Vinzon Pagente

  • 2 Posts
  • 0 Reply Likes
hello,the temporary pin, i forgot.i can't use my phone.what should i do?
Photo of Feda Vinzon Pagente

Feda Vinzon Pagente

  • 2 Posts
  • 0 Reply Likes
please............help me..........
Photo of Sanjay Havaldar

Sanjay Havaldar, Employee

  • 69 Posts
  • 2 Reply Likes
Hi Feda,

We can help you unlock your phone but we would need to verify you before we give out any account related information.

For quick resolution I suggest you contact Mcafee Support at http://service.mcafee.com/MobileSuppo...

Do let us know if you issue does get resolved.

Thanks
Sanjay
Mcafee Mobile Support
Photo of Kushal Buddhadev

Kushal Buddhadev

  • 3 Posts
  • 1 Reply Like
my mobile is blocked. and for recovery pin, it sends a email to mail id. but which email is used was deleted 5 months ago.what should i do?
imei no - 35226505-938655-0 plz help me
Photo of Selvan

Selvan, Tier 2.5 Tech

  • 1176 Posts
  • 22 Reply Likes
Hi Kushal,

You are being answered here https://getsatisfaction.com/mcafee/to...
Photo of Suman Stha

Suman Stha

  • 1 Post
  • 0 Reply Likes
Dear sir i forget my pin n my mobile blocked
Photo of Richard Wilkins

Richard Wilkins

  • 1 Post
  • 0 Reply Likes
xperia s'im var ve mcafee pin'i istiyor bilmiyorum ne yapabilirim ?
Photo of Sanjay Havaldar

Sanjay Havaldar, Employee

  • 69 Posts
  • 2 Reply Likes
Hi Richard,

I do not understand Turkish and can communicate ony in English, would it be possible for you to reply with your issue in English.

Thanks
Sanjay
Mcafee Mobile Support
Photo of Mahen Amunugama

Mahen Amunugama

  • 1 Post
  • 0 Reply Likes
my phone is locked.pls unlock my phone.my ime number is 35372205655036.pls do it quickly
Photo of Sanjay Havaldar

Sanjay Havaldar, Employee

  • 69 Posts
  • 2 Reply Likes
Hi,

Thank you for contacting Mcafee support.

The IMEI number that you have provided does not pull any account on our systems. Please contact mcafee mobile support at http://service.mcafee.com so that our staff can help you unlock your phone faster.

Thanks
Sanjay
Mcafee Mobile Support
Photo of REJI S R

REJI S R

  • 1 Post
  • 0 Reply Likes
Hi,
There are some major mistakes (errors) in the software itself of the McAfee 3 days free trial version available in android market.
1) If we choose the option to lock the phone, it will lock automatically and will start asking for PIN to unlock, which we have never entered anywhere or McAfee never provided while registering.
2) There is a 'forgot PIN?' option, which when pressed, will say that a link to reset PIN is sent to e-mail, which is not true. Nothing will be received in e-mail.
3) Since McAfee is locking the device due to their mistake, we need one more device to check the e-mail, which they claim they have sent.
4) There is an option on McAfee's website - 'Forgot PIN?'. We have to login first and choose this option. But it will never send the reset link.
All these happens because there is no PIN number available in their system, as no one have entered anywhere.
Finally, regarding customer support, I had a very bad experience, making me to wait for more than 30 minutes and never attended by the mobility department.
At last, I myself found the solution:
Take another computer/any other device with internet.
Go to the website of McAfee.
Login with e-mail and password
Go to the SETTINGS page
There they ask for the new PIN, which we will be entering for the first time
After successfully updating the 6 digit PIN, come back to the locked device.
Make sure the device is connected to Internet and enter the updated PIN.
Now the device will be unlocked.
Based on the experience, my very next decision was to uninstall the product.
Photo of Joseph Chimhanda

Joseph Chimhanda

  • 1 Post
  • 0 Reply Likes
My EMEI Number for my Sony Experia Go is YT9109FXXY. I have not been using my phone since 8/12/13. It just locked and my budie lost his phone some 2 moths ago. Please help I am loosing lots of business. My email is j_chimhanda@yahoo.com
Photo of Sanjay Havaldar

Sanjay Havaldar, Employee

  • 69 Posts
  • 2 Reply Likes
Hi Joseph,

The IMEI you have provided seems like an incorrect one it generally a 15-16 digit code. You can check for this number on the box that you got the phone in or open the phone remove the battery and look for the IMEI on the phone below the battery.
I also tried looking for your device using your email but could not find any account associated with it. To have your phone unlocked ASAP please contact our support staff at http://service.mcafee.com

Thanks
Sanjay
Mcafee Support
Photo of Abinandhan Ravi

Abinandhan Ravi

  • 5 Posts
  • 0 Reply Likes
pls help me my phone was locked with 6 digit number and its saying A temporary PIN will be sent to your pre-selected buddies but my buddy had lost his mobile and he changed his phone number.i now i can,t able unlock my phone and i don,t have any log in ID in MCAfee My phone IMEI number is 358321030004897

My os platform is Symbian

Please help me
Photo of Sanjay Havaldar

Sanjay Havaldar, Employee

  • 69 Posts
  • 2 Reply Likes
Hi Ravi,

I tried looking for you account using the IMEI number you provided but could not find any account. Can you tell me from where did you download the Mcafee application on your handset. What does the lock message state on your phone. If you remember your buddy number you can try calling maybe its been used by someone else, numbers generally get churned afer 6 months.

Thanks
Sanjay
Mcafee Support
Photo of Abinandhan Ravi

Abinandhan Ravi

  • 5 Posts
  • 0 Reply Likes
Sir VERY VERY THANK YOU but i can,t able to uninstall this app sir it asking pin number while uninstalling if i entered pin number you given it says incorrect pin
Photo of Sanjay Havaldar

Sanjay Havaldar, Employee

  • 69 Posts
  • 2 Reply Likes
Hi Ravi,

Try using the PIN 555555 to uninstall your application.

Thanks
Sanjay
Photo of Abinandhan Ravi

Abinandhan Ravi

  • 5 Posts
  • 0 Reply Likes
VERY VERY THANK YOU FOR YOUR HELP SIR
Photo of Seerat Sahill

Seerat Sahill

  • 2 Posts
  • 0 Reply Likes
sir plz send me pin my phone is locked sahill_seerat@yahoo.com
Photo of Seerat Sahill

Seerat Sahill

  • 2 Posts
  • 0 Reply Likes
sir plz send me pin my phone is locked sahill_seerat@yahoo.com
Photo of Sanjay Havaldar

Sanjay Havaldar, Employee

  • 69 Posts
  • 2 Reply Likes
Hi Ravi,

You can unlock your phone using 632042 as your PIN number.

Thanks
Sanjay
Mcafee Support
Photo of Tushar Pol

Tushar Pol

  • 1 Post
  • 0 Reply Likes
I didn't received the temporary PIN...My IMEI no is 358096052538739
Photo of Sanjay Havaldar

Sanjay Havaldar, Employee

  • 69 Posts
  • 2 Reply Likes
Hi Tushar,

For your buddy number to receive PIN your locked phone needs to be able to send SMS.
For now you can have your phone unlocked using the following PIN '347377'

DO contact our support at http://service.mcafee.com if you need further assistance.

Thanks
Sanjay
Mcafee Support
Photo of Franek Kowalski

Franek Kowalski

  • 1 Post
  • 0 Reply Likes
Hello,

I need help, i forgot my PIN to phone XPERIA SP. My Imei number is a :357577054013384. Someone can help?

Thanks!
Photo of Kamal Sharma

Kamal Sharma, Employee

  • 75 Posts
  • 6 Reply Likes
Hi,

We have sent instructions to your email address registered with McAfee.

Please follow the instructions in that email to unlock your device.

Sincerely,
Kamal Sharma
McAfee Mobile Support
Photo of Chrisjohn Isuga

Chrisjohn Isuga

  • 1 Post
  • 0 Reply Likes
please i need help i forgot my PIn my phone XPERIA Z1.... my IMEI number is 359652051540255
Photo of Sanjay Havaldar

Sanjay Havaldar, Employee

  • 69 Posts
  • 2 Reply Likes
Hi Chris,

I tried looking for your account using the IMEI number you have provided but could not find any. Please contact our support team at http://service.mcafee.com for unlocking your phone.

Thanks
Sanjay
Mcafee Support
Photo of Anita

Anita

  • 1 Post
  • 0 Reply Likes
My phone is locked, it is registered to my brothers mcafee account and as we dont speak anymore he is not willing to give me the pin so that i can unlock it . Can you please help, my IMEI numbeer is 353921055416655
Photo of Kamal Sharma

Kamal Sharma, Employee

  • 75 Posts
  • 6 Reply Likes
Hi Anita,

We would like to inform you that due to privacy constrains we can send the PIN only to the email address registered with your account.

Since your device is registered with your brother’s email and you don’t want the PIN to be sent on that email address. Hence we would request you to please contact our support personnel at service.mcafee.com, so that they can authenticate your account and proceed accordingly.

We will appreciate your understanding in this matter.

Sincerely,
Kamal Sharma
McAfee Mobile Support
Photo of Robbie Griffiths Stfc-coyb

Robbie Griffiths Stfc-coyb

  • 1 Post
  • 0 Reply Likes
Hi I cant get into my phone macafee has locked it and there is no correct email address registered. Could you email me please robbieg54@talktalk.net I would really appreciate it.
Photo of sreejith

sreejith

  • 5 Posts
  • 0 Reply Likes
i type password then reply "please confirm your data connection is on Try again later " then how can I ON bcz my mobile is locked plz suggest....

This conversation is no longer open for comments or replies.