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BlackPlanet Radio FAQs

To support the launch of BlackPlanet Radio, Interactive One employees are posting known Frequently Asked Questions under this Topic Area.
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  • This reply was removed on 2011-11-07.
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  • Facebook Connect
    Q: If I sign up using Facebook, will my music listens automatically get shared on Facebook or added to the Facebook real-time feed or my timeline?
    A: No. Signing up with Facebook just makes it easier for you to share items on Facebook – but only when you want to share and do so by hitting the Share on Facebook buttons on station pages or on the playback bar. In the future, we may offer the ability for you to automatically share on Facebook, but you would have to specifically ask for and approve for that to happen.

    AirPlay
    Q: Why doesn't AirPlay work?
    A: We're working on a permanent fix for this, but in the mean time, get AirPlay working on your device using another app (like the iPod app), then load a BlackPlanet Radio playlist and you will see the AirPlay icon in the usual place.

    Forgot Password Problems
    Q: I used the 'Forgot password" tool, but didn't get an email.
    A: First check your spam folder. If there is nothing there, make sure you entered the email address that you used when you registered for BlackPlanet Radio - that's the only one that will work there.

    Can't See Playlists
    Q: Why don't I see my playlists anymore?
    A: Please confirm that you are logged in -- do you see your username to the right of Contribute A Playlist?

    No Sound
    Q: When I play a playlist, I don't hear any sound.
    A: Please make sure you have flash installed, then confirm the volume slider is all the way to the right, then confirm your computer speakers are on by playing a video or other media file on a service like YouTube.com

    No Quit Button on Android
    Q: Why isn't there a 'quit' button on the android app?
    A: Android/Google ask that apps don't add a quit button, since pausing your song and going back to your device's home-screen accomplishes the same thing

    How do I submit music to be played?
    Q: How do I submit music to be played on BlackPlanet Radio?
    A: The best way is to use Tunecore and make sure you opt in to 'MediaNet'

    Playlists: Adding and Removing Songs
    Q: How do I add / remove songs from my playlist or delete my playlist?
    A: Click the "Edit" button on your playlist page next to the playlist title. Make sure you are logged in first.

    Song Skipping Rules
    Q: What are the rules with skips?
    A: Due to licensing requirements, users can only skip 6 times per 60 minutes.

    Georestrictions (access restrictions outside of the USA)
    Q: Why can't I use BlackPlanet Radio outside of the US?
    A: BlackPlanet Radio only has licenses to stream music in the United States - we're working on licenses to stream elsewhere, but don't have a certain timeline yet.

    Listening to Your Own Playlists
    Q: Why can't I listen to my own playlist without BlackPlanet Radio recommendations?
    A: Our licenses prevent us from allowing DJs to listen to their own playlist without recommendations added in. However, that feature on BlackPlanet Radio is meant to allow DJs to create playlists for the community and their friends. When OTHER people listen to your playlist, they'll only hear the songs you added in - no recommendations at all.

    Can't Find Song for my Playlist
    Q: Why can't I find {song x} to add to my playlist?
    A: While BlackPlanet Radio has a huge library of songs (over 14 million) with new ones added every week, there are some songs we just don't have yet - sorry for the delay!

    Can't Listen to One Artist
    Q: Why can't I just hear {artist x}?
    A: Our licenses prevent us from playing more than 4 songs by a certain artist within a 3 hour period, so we need our playlists to have many artists included. If we didn't follow this rule, we couldn't offer BlackPlanet Radio for free.

    Can't Listen to Song on Demand
    Q: Why can't I just hear a certain song when I want to?
    A: Our licenses prevent us from playing a particular song 'on demand.' If we didn't follow this rule, we couldn't offer BlackPlanetRadio for free.

    Thumbs Up
    Q: What does Thumbs up do?
    A: We use Thumbs-ups to make recommendations for users about other playlists they will likely enjoy (in the Just For You section of our mobile apps)

    Thumbs Down
    Q: What does Thumbs down do?
    A: If a certain song on a certain playlist gets too many thumbs-downs, we remove it from that playlist. We also skip any song you are listening to if you give it a thumbs-down, as long as you have skips remaining.
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  • I’m sad
    why can,t i listen to woldcnews 1450 am anymore?
    i have been trying to open it up for two days
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  • Grant C (Official Rep) May 16, 2012 01:02
    Willie - the stream appears to be working now - it did have a brief outage over the weekend. Try again here - http://blackplanet.songza.com/listen/...
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  • I’m pissed off i cant listen to the sunday night screw show!!!
    why cant i hear sound from 979.9 the box from houston on any computer i try, when i am pretty certain the station is broadcasting? got the most current flash player.
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  • I’m frustrated
    HELLO?? anyone there? 3rd week with no 97.9 the box from houston, tx. what gives?
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  • Grant C (Official Rep) June 04, 2012 11:42
    Curtis, apologies we missed your first question. Are you unable to play back this link? http://blackplanet.songza.com/listen/...

    If so, are you in or outside of the USA?
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  • no i cannot. i am in dallas, tx. i can listen to other channels on here, but not 97.9.
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  • Grant C (Official Rep) June 04, 2012 16:34
    Curtis, I'm sorry you aren't able to get to that stream... what's especially puzzling is that the other streams are working for you since functionally, they are all identical. Assuming that 97.9 The Beat Dallas is working for you, 97.9 The Box Houston should also.

    I just pulled up The Box and it played back just fine (video ad played, stream buffered, started playing). Of course that doesn't explain why it's not working for you.

    If it's still not working for you, can you let me know what computer OS and browser you are using? I will then have our tech team try to reproduce the issue so we can identify and resolve it.
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  • This new black planet radio is aweful...It works sometimes and other times it dosen't. I do not recommend to anyone in the office. So frustrating.
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  • Grant C (Official Rep) June 28, 2012 18:28
    Michelle, I would like to help improve your experience if possible. I'm sorry you've been having issues with access.

    Can you tell me some more, such as what station or playlist you were trying to listen to, and how exactly it did not work? And since you mention "in the office" - do you think it has to do with your office connection or network policy - i.e. does it work from an internet connection outside of the office?

    I hope we can figure out a solution for you - we'll certainly try.
    Regards,
    Grant
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  • I’m FRUSTRATED AND PISSED OFF
    Michelle, I agree this is the second day that i cannot get any online stations. NO YOLANDA ADAMS!!!! THIS SERVICE SUCKS!!!! WHAT EVER THEY HAD BEFORE THEY NEED TO GO BACK TO THAT!!!!!!!!!!!!!! THIS CRAP IS STUPID!!!!!!!!
    • Eunice, I believe youv'e been direclty in contact with our member services, and I hope they have solved your problem. There definitely were issues with the Yolanda stream specifically, but they should be resolved - and if you were encountering firewall issues I believe Nicole may have provided you a workaround. Please confirm and we'll be happy to help if we can.
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  • I have the app on my iPOD Touch (4th gen.). It shows the shopping cart icon to get the song that is playing from iTunes - it is the last icon after the fb, tweeter, and email icon. When I click on the button, it always says it can't connect to iTunes. How do I get the songs playing on the radio into my iTunes library if that feature doesn't work?
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  • Tanisha, thanks for your report. I am checking with our team to find out why the iTunes integration isn't working for you, and will provide more information as soon as I have it.
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  • Can you please send me the old link to listen to Joe Madison. This black planet is terrible
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