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StoryKit App crashing

We are using 4th Generation iPod Touchs (OS 4.1) with our students. Today, we had six of them crash during use of the StoryKit app (which we love). It shows the icon on the home screen but when you click on it, it opens to the trademark page and then immediately goes back to the home page. We have tried deleting the app from the touchs AND our iTunes library and reinstalling with no luck. Any suggestions?

Thanks!
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  • I’m Frustrated
    I had the same problem today on my iPad while creating a zoo trip story for my kids. I have done 10 pages when it crashed. The 10 page book is still there, but every time I click on it the story kit crashes back to the iPad home screen.

    Other stories are fine, and we still love them.
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  • I’m frustrated
    I downloaded the ICDL app for my new iPad, as I have three young boys who I thought would really enjoy it. However, I can not get it to launch as it goes to a black screen then back to the home screen when launched. It has never worked for me.

    It is even more frustrating that the app was last updated in April of 2010 and there is a note in iTunes that there is a known bug on iPads, and a fix will be out "soon", but over eight months is hardly soon....
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  • I’m frustrated
    I love your app. Our non-verbal student is recording her own voice. After making a book, as her fulfillment of an assignment, the app crashing. I see it is an iPhone app - we are using on a iPad. Not sure if that affects performance. This app is changing the way this student works and her success rate. Please let us know how to fix this. I have not wanted to uninstall incase her book would be lost. I have done a back up and sync plus restarted a few times - no luck. Please fix this for us.
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  • Ack - ME TOO! :( 3 iPods crashed at the same time. :( :( :( Same way
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  • I know that it has been awhile for this bug to be fixed, and we are hearing about several more StoryKit users who are having this problem. Here is an update (not a great one, unfortunately), but one that we hope will help a tiny bit.

    First, if you have this issue, please send a note to the following address: storykit@childrenslibrary.org, not the icdl help desk email. Messages sent to the icdl help email do not always get to the StoryKit developer in a timely manner.

    The StoryKit developer has been trying to work on the issue for awhile now, and it has been difficult because he could not recreate the problem on any of our devices. We have recently been able to recreate the problem, and are also trying to work with users who have experienced this problem to get more diagnostic info that can help.
    I realize this is very frustrating (it has happened to one of the lab iPads and an iPod that I use), so the developer knows that it needs to be fixed as soon as possible.

    Initially, it was only a very small number of users out of the hundreds of thousands who are using the app -- That is not a good excuse, but it made the bug a lower priority. Now that more users are finding the bug, it is definitely moved up in importance.

    Hope that this is a little bit helpful, even if it is very frustrating to lose all the work on a story.
    elizabeth bonsignore
    Graduate Research Assistant
    University of Maryland
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  • Thought this app would be perfect for my third graders to use for writing their animal reports. I have 30 students using the iPad 2 in my class. I just finished an 8 page story using storykit when it went down. The icon is on my home screen but when I touch it it opens to the main screen and then immediately closes it. So frustrating. I am not going to have students put in their hard work just to lose it. Any way his is going to get fixed?
    • I'm sorry that the bug has reached you. I know it's very, very frustrating.

      Our StoryKit developer, a computer science PhD student who is also working on other projects, has created a diagnostic utility that may be able to help you at least get your story so you can view it online, in a browser. Have you synced your iPad with a computer? If so, his diagnostic tool can extract all of your stories from the iTunes backup on the computer you sync to, and then upload them to the StoryKit server where they can be viewed online.

      The utility script will not overwrite or delete any existing stories that you have - it will only make copies that are sent to the university research lab along with a bit of metadata (none of this data will be shared with anyone else). The stories will only be used as part of the process of diagnosing and finding what might be causing the bug. A beneficial side effect for you is that we can help you get access to and share a web-based version of your story (simple html).

      Would that help? If so, please email storykit@childrenslibrary.org so that we can send directions for using the script (it will not even have to be downloaded -- it works remotely).

      Thank you for your patience as we deal with this awfully frustrating bug.
      - elizabeth Bonsignore
      Graduate Research Assistant
      University of Maryland
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  • I just sent a note to the email listed above because I am experiencing the same problem. Has anyone used this script with complete success? We are planning on using the stories created on my iPad for a PD for our teaching staff in 5 days and I am very, very concerned about retrieving my stories and encouraging teachers and students to use this exciting app for their storytelling projects. Just love the app, just don't want anyone else to lose their work.
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    • Thanks for letting us know how much you did like StoryKit and how frustrated you are now. If you could email us at storykit@childrenslibrary.org, we may be able to help you and your colleague gain access to his/her story, and we could also work through the problem you are having with retrieving your shared stories. it may be that your email is somehow not set up, since you note that they appear to be uploading okay. If they are not uploading, it may be a firewall issue. However, we can't be sure without more information. We're sorry that you have been disappointed with an app that you seemed to enjoy very much before.
      Please try to contact us at storykit@childrenslibrary.org and we will work with you to help make your experience better. (Note: the URL does not show up after you've uploaded the story - it is only embedded in the body of the email. You could copy it using your iPad or iPhone/iPod touch "cut/copy/paste" feature from the email itself, if you would like to see the story in a browser and still have trouble with getting the "shared story" email.)

      Thanks for your patience and your prior work with StoryKit,
      Elizabeth Bonsignore
      ebonsign [at] umd [dot] edu
    • Now I'm embarrassed! I don't use my iPad to check my email so I hadn't noticed that for some reason it forgot my email password. Once I put that back in, I had no problem getting the address for the stories I uploaded. Whew! Thank you for suggesting I check my email setup!!
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  • This reply was removed on 2011-11-03.
    see the change log
  • If you would like to run the diagnostic utility that Alex, our StoryKit developer, has created, please email us at storykit@childrenslibrary.org. Thank you!
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  • Hi StoryKit users,

    The script, or utility, that was available at the end of last year, is not useful for the latest version of StoryKit (v1.1).

    It was only used for a very short time to help Alex, our StoryKit developer, analyze why a small set of StoryKit users were experiencing a "crash" in which an individual story would no longer open, or in rare cases, the StoryKit app itself would no longer open. The utility served its purpose in helping Alex to create an update that allowed any users who could not access StoryKit or their StoryKit stories. However, it is no longer useful for StoryKit v1.1 or any iOS or iTunes version updates that have occurred since fall 2011.

    I apologize for any confusion that my posts from last year may have caused. They were specific responses to the handful of users who had the "crash" issue last year, with StoryKit v1.0. If you are still using the first version of StoryKit, we recommend you download the update from early 2012, available here.

    If you are experiencing any technical problems with StoryKit, or if you have any questions at all, please email us at storykit@childrenslibrary.org so that we can address your specific issues directly.

    Thank you!
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