I’m dffdd

Acces denied error on Android 8.1 (google pixel 2)

Installed the app from the appstore and granted all necessary rights to the app. The phone connects flawlessly to the scanners wifi. When I insert a document in the scanner and tap the 'scan' button it takes a few seconds and then a message appears saying 'access denied, try again later or restart scanner'. Obviously restarting the scanner wont help. Works with older android device.
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