Aquaboom power problem

Aquaboom won't power off. Green light stays lit and blue light flashes constantly. Red light turns on whe plugged in. None of the buttons has any effect when pressed. It still connects to previously programmed Bluetooth device but must be plugged in or loses charge. Can it be reset to factory condition? Is there a warranty? If so, how long is thr warranty for.
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  • Hi Samuel,

    Thanks for posting.

    It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the ION Audio Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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