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Hi Barbara,
Thanks for posting.
Can you please clarify whether or not you're trying to pair a Bluetooth device to your speaker? If this is the case, what kind of Bluetooth device are you using? -
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I'm using a lg v20 plus cell phone. Is this a bluetooth speaker?
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Thanks for the additional information. Can you please clarify which ION speaker you're inquiring about?
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I attached a pic of it with my first question. I don't even know what kind of speaker it is. That is what I'm trying to find out.
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Alright, let's have you get in touch with your nearest Support Office for assistance with this over the phone. Log on to www.ionaudio.com/support to contact the Support Team. Their contact information is listed on that page.
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