I’m frustrated

Christmas gift but...autostop does not work and lever does not raise tonearm!

1. The only way to get the turntable to stop is to hit "standby." Autostop does NOT work in either on or off position. Turntable is constant. It begins to spin right away, so we put the record in position while in "standby" then hit "phono."

2. The lever does not raise the tonearm. It doesn't do anything.

Is there a connection to these two issues? More concerned that the turntable does not stop spinning.
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  • Hi Lona,

    Sorry you're having issues with your Mustang LP.

    It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the ION Audio Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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