I’m very annoyed

How to fix TWS connection issues?

Hello, I own two IPA76c units. They always had a certain problem which seems to have gotten significantly worse since I last used them:

When they are both linked via TWS, the connection seems not to work reliably.
Audio quality on the secondary speaker is horrible (lots of static/distortion) and about every 10-15 seconds both speakers just go silent for a second. Obviously, this makes it impossible to listen to music - or anything really.

Intrestingly, everything works just fine with eiher one of the speakers used by themselves. So the problem definitely lies with the TWS. The complete silence every 15 seconds is probably the speakers readjusting the stream - which would be ok to happen once an hour.

I tried pairing/unpairing/repairing all devices involved multiple times and put them all right next to each other - the results remain the same.

So to summarize: I currently can't use my Block Rockers the way I intended to, which was the actual selling point for me.
So, is there any way to create a more stable connection between the BT device and the two speakers (e.g. use a certain version of bluetooth?)
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  • Hello,

    Thanks for posting.

    This likely sounds like a hardware issue. However, can you please confirm that the speakers are not more than 30' away from each other and that there are no obstructions (other devices, objects, or walls) between both speakers? If this is the case, you may need to service your product.

    Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the ION Audio Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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