Ion Air LP issues

I got the Bluetooth paired with my speaker (stayed solid blue) then when I put the needle on the vinyl it had no noise as well as it appears to be scratching the LP. It was creating a fine black filament on the vinyl and “clumping” on the stylus
1 person has
this problem
+1
Reply
  • Hi Alex,

    Sorry you're having issues with your Air LP.

    It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the ION Audio Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated