Ion Exporer outback battery won't charge or A/C power won't do anything

Got this thing for christmas and the battery will not charge. the a/C power won't charge the battery.I've switched a/c cords and still nothing.
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  • Hi David,

    Thanks for posting. How did you determine your battery isn't charging? How long have you had the speaker plugged in for? The Explorer Outback takes about 6-8 hours to fully charge. If you unplug the speaker from the wall does it immediately turn off? If so, please get in touch with our Technical Support team to assist you with your battery. Log on to www.ionaudio.com/support to get in touch with Technical Support. You can find their contact information on that page.
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    • We just fixed it. Open the ion up by taking off the back ( Phillip's head screws, don't forget the two under the battery panel, and yes all of those Allen screws need to come out to remove the battery cover ) gently separate the back from the unit being mindful of the connected wires. At the top of the unit near the power plug receptacle you will see a white connector with colored wires. Ours had come disconnected. Connected it back up and it works fine.
    • I did the exact same thing one week ago, and didn't have time to take a photo (thanks for posting yours), I was short on time. I also meant to post here about my successful repair. It appears, either just the bouncing around dislodged it or it was never plugged in tight to start with. By the looks of your photo, mine was the identical failure.

      If the 2 halves don't come apart easily, you forgot a screw, you don't need to pry that hard, also the telescoping handle can stay completely untouched, so don't mess with those screws. Also make sure to press hard, on that white connector until it clicks.

      Happy to have zero cost, and zero shipping, sad to see such poor service and advise from the manufacturer.
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  • 1
    Mine either. I've had it plugged in for 17 hours :-(
    The battery light flashes but I can't turn the unit on.
    I was so excited to use this last night and I'm totally disappointed.
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  • I charged one for days. Unplugged and I get about 5-10 minutes. Went through this several times. Now trying my second one...will see if this one works.
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  • I’m frustrated
    I am having the same problem. My unit will not work on the battery. I thought that the problem was a bad battery, so I ordered a replacement, after charging overnight, the Explorer still did not turn on.
    After consulting Tech Support, their only solution was to send it in to one of their authorized service centers for repair.
    It seems like this is a fairly common problem that may be a design flaw or an internal component problem. Portable Electronics like this, should be a lot more robust...
    if there is a known defect like this, there should be a recall and free repairs offered.
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  • I’m frustrated
    1
    Same issue here. This is my 3rd series of Ion speakers and never had this issue until now. Brand new and won't take a charge. After seeing all the post on this same problem, I think I will return mine to Sam's for a full refund. Shame on Ion for a bad product.
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  • This reply was removed on 2018-04-19.
    see the change log
  • I’m Unhappy
    I bought my ION Explorer Outback just less than a year ago, and it worked great until a month ago. Now my ION Explorer Outback behaves as everyone above states. I hope the ION rep treats me different than their initial reply to the original poster. Of coarse we ALL left it charging for more than 6-8 hours.

    Since day one, I was impressed with the bass, and how long the battery lasted. I had always kept the battery above what appeared to be the 40% charge (as this is where most rechargeable batteries like to live, and usually live the longest lifespan). In the course of (almost) one year of ownership, I might have recharged this thing 10-12 times total. I really loved that it could go so long on a charge, when it wasn't cranked. But I did crank it for a whole weekend of camping once, and a whole weekend of yard chores another time. It was the greatest to have tunes all day like that with a group, and everyone swapped out who was in control, and we each listened to each others tunes all weekend. Also, I used it countless times, around the house and in the garage working on my car, motorcycles, and mountain bikes.

    I purchased mine for a bunch more money, than they seem to be going for now. I really hope they contact me and help me out. I might be just over a year of ownership now, not sure what the warranty is.

    Basically, my unit still works, but the battery fill indicator is at the bottom. When I plug it in to the AC to charge, no change. It does not indicate it is charging, and the battery fill indicator continues to diminish, at the expected rate for my use. My high end laptop, takes the exact same kind of AC cord, and I swapped them to rule out the cord. BTW, since this issue started, I have had the speaker plugged in for more then 48 hours without interruption on 3 separate occasions, its definitely not the cord, or the duration it has been plugged in.

    Warranty or not, I am plenty savvy electrically to fix this thing if they will not. Lets just hope they step up and make it right.
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    • That does seem to be the modus operandi here. I'll keep you posted here. The charging portion of this unit quit without and real evidence of any stress what so ever. Just one day, very close to the warranty date, it stopped charging.
    • Same issue with mine. I tried to replace the battery, and when I removed it, the red (+) wire came with it. I opened up the box and found the original connection was s very flimsy, single strand lead into an in-line fuse, with a dab (and that's being generous) of solder holding it to the wire. The lead was to short to service the battery, because all the slack in the line was behind where they had glued the line and insulation in the case. There were strands of glue throughout the case and on the electronics. I fixed those things and checked all connections. Still not charging. I'll go back in tomorrow with a multi- meter, but having built electronics for years with Flextronics, Storage Tek, HP, and SMA, and others, these things couldn't have been built any cheaper. Really guys? The few extra pennies for proper fuse case and connectors, and taking the time in your procedure to make sure the leads are properly placed, wouldn't kill you.
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  • Hey all,I'm experiencing a similar problem here. My Outback Explorer needed a new battery. I realized I needed step up terminals for the new battery's F1 terminals,so decided to pop the old one back in temporarily until I could get some. The old battery was not completely shot,just not holding the charge it used to,but upon reconnecting it and plugging it in,I got a battery symbol with zero bars in it just empty. Tried unplugging it and plugging it back in. Battery charging symbol moved for a split second,then went back to no bars in charging icon. Trying to power it up unplugged is not working. What should I do?
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  • My speaker won't turn on unless if it is connected, so we checked the battery, and according to the meter the battery still has voltage. So I opened up the back and checked the white connections like in the picture and the connections seemed fine. We reconnected the battery and it still won't turn on unless it is plugged in. does anyone have any ideas what might be the problem? Because when it is plugged in it works fine and everything. I guess we will buy a new battery and see if that helps but if it still won't work let me know if there is anything else that might be done.
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