I’m frustrated

ION ISP36 Bluetooth Speaker won't turn on

I've made sure to charge up the speaker. The red CHARGE LED comes on during charging and turns off when fully charged, so I don't think it's a bad battery issue. But suddenly the POWER button has decided that it will not power up the speaker. The LED behind the round translucent rubber POWER button does not turn on when the POWER button is pressed. Is it a bad button switch?
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  • Is there anyone out there who can help? Hello? Hello? Helllloooooo? Anyone? Anyone?
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  • Sorry, must've missed this one :) Let's have you connect with your nearest Support Office. You can find their contact information on that page. You may also reach out to support by logging on to www.ionaudio.com/support and selecting Technical Support from the drop-down menu.
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  • I’m happy I fixed this bugger! Don't give up!
    SOLVED! I had another crack at it.
    First of all, even though the screws on the ION ISP36 Bluetooth Speaker have a triangular slot, I was able to remove them with a normal flat-blade eyeglasses screwdriver. In other words, contrary to what I originally thought, I didn't need a special screwdriver tip. By unscrewing the 12 screws on the top, I could access the innards of the speaker and, most importantly, the keypad button panel. You have to unscrew two tiny philips head screws to remove the button panel circuit board. I removed it and the rubber keypad.

    Second, it was the problem that I thought it was from the beginning: the two tiny half-moon shaped carbon conductor(s) under the rubber POWER key button were not making sufficient contact with the circuit board underneath, therefore it would not power on the speaker. (There are two half-moons of carbon because the POWER LED is between the conductive area where the carbon meets the circuit board.) I verified it by taking a different button from the rubber pad ("NEXT") and mashing it on top of the place on the circuit board where the POWER button normally is. The speaker turned on as verified by the red LED illuminating. I could also pair with the speaker (the blue LED turned on).

    The internet has many articles on fixing bad carbon conductive contacts for electronics, remote controls, etc. Usually it involves painting more or a bigger carbon pad onto the problem area with conductive carbon paint. Some folks take some metallic tape with adhesive or foil with double-sided tape and stick it onto the carbon contact to make the area of conductive contact bigger and/or taller. I used metallic duct tape that you use to seal seams of HVAC ductwork (I'm unsure of the name) and cut out tiny half-moons and stuck it to the carbon contacts. And now it works! We'll see for how long. :-)
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  • Two more things: When reassembling, I noticed that the 3 screws in each corner are not all the same length (and maybe girth too). One is longer than the other 2. I think maybe the ones that go in the top are longer....at least that's how I reassembled it and it seems ok.
    Also, on the internet they suggest cleaning the carbon contact surface and the surface with which it makes contact with 95% rubbing alcohol to see if that solves the issue. For me, it did not.
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