Ion photo scanner won't stay on

My ion air photo scanner is brand new and has charged for over 24 hours. It will not stay turned on. if I am pushing the power button it turns green but then when I let it go it turns off. Please hepl
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  • Hi Debbie,

    Thanks for posting. Sorry you're having issues with your Air Copy.

    It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the ION Audio Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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