ION Plunge speaker - connected but no sound

ION plunge speaker is fully charged but when turned on, hear no sound. I have had it Bluetooth connected with several phones - No Sound not even during phone calls. Doesn't even say "Blue Tooth Connecting" any more. No sound at all!!!! This is second on with issues.
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  • Hi Bryan,

    Thanks for posting.

    It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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