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Ion ILP player player keep skipping. New player and new vinyl

Hello .my ion ilp player keep skipping with new vinyl .and no weight adjustment for the tone arm.is it problem wif stylus .and i observe the platter is turning unbalance.please help me to enjoy the beautiful music of vinyl.im from malaysia .what can i really do from here.thanx
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  • Hello,

    I would like to help. Le'ts try to reset the tonearm position.

    Push the stop button and manually rotate the table about 90 degrees, then release the button and complete a single rotation of the table, and it *should* reset it. Holding the stop button should reset the armature so that it'll run through a record once, at which point the armature *should* reset.

    If that doesn't work then place the arm behind the rest and rotate the table in reverse a full turn.

    If that doesn't work then try to reset it by slowly rotating the turntable counterclockwise (reverse to normal rotation) 1-2 revolutions.
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  • hello chris

    Thnx for prompt reply .for reset method no .1 which stop button that u mention.isit on off button at the back of player.for method no 2 n no 3 ihave tried but the result is same.player still skipping at almost same position at the 10 % and 80 % of vinyl.please advise.
    • Hello,

      If you can't rectify the tonearm symptoms then you may need to service your turntable. Contact Tech Support to help you out. I've listed their contact info below to help.

      ION World Headquarters (United States Office)
      Support Contact: 401.658.3131

      ION UK LTD (United Kingdom Office)
      Support Contact: +44 1252 896040

      InMusic GmbH (Germany Office)
      Support Contact: +49 2154-81299-20/-25

      ION Japan Corporation (Japan Office)
      Support Contact: +81-3-6277-2231

      ION South America (Brazil Office)
      Support Contact: +5511 - 3222-6476
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