I’m frustrated

Led is solid and I can't pair

I just got this device, took it out of the package, plugged it in for a few hours, and now when it turns on, the led is solid and I can't pair it to anything.
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  • Hi Logan,

    Sorry you're having issues with your Cassette Adapter Bluetooth. The Cassette Adapter Bluetooth will enter its pairing mode as soon as it starts playing in your tape deck. Depending on how the tape deck in your car functions, you may need to push the PLAY button once the Cassette Adapter Bluetooth is inserted. If your tape deck plays automatically you will not need to do anything to enter pairing mode.

    If you've gone through these steps above and find that your Cassette Adapter Bluetooth still fails to connect, you may need to replace it. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the ION Audio Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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