Max LP not playing to end of 45 singles

I have a brand new Max LP player but when playing 45s singles the arm is springing back and playing the end of the record before the end of the record. I have tried several different records and it seems to be those where the track goes fairly near the middle of the disc ( i.e. not much end of track space). I have tried with and without auto stop and this doesn't seem to make any difference. The auto stop doesn't work on single 45s but seems ok on albums. Is there anything I can do correct this?
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  • Hi Kevin,

    Thanks for posting.

    If you've tried disabling the autostop feature and are still experiencing the same issue, it's likely that you may need to service your turntable. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the ION Audio Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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