Max LP turntable won't turn

I am sure that the USB cord is plugged into my Windows 10 laptop, but the turntable won't tun when I place the tone arm on the record.
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  • Hello JMoon,

    Thanks for posting! 

    I'm sorry to hear that you are having issues!  Which turntable is it that you have?  Some of our turntables are powered by the USB, while others will have a different power supply all together.  If you provide me with which model turntable you have, I can better assist! 

    Please let me know!
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  • Hello,

    My Ion Audio Max LP Conversion Turntable With Stereo Speakers still won't work! I have the autostop on, and it has a cord that provides electricity after being plugged into an electrical socket. I am frustrated, especially after being told that I bought 2 of them after I only tried to buy one at Morningsave.com.
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  • Thanks for the additional information. It's likely your belt may just be misaligned and needs to be re-configured. Thankfully, this is a very easy process to do! Simply follow these steps below:

    Turntable Belt Replacement Guide The pictures below are of the ION Audio TTUSB05. Your turntable may look slightly different, but the procedure is very similar.

    1. Remove both the record, and the slip mat from the turntable. Some platters may have a c-clip that will also need to be removed before you can remove the platter. This can easily be removed by applying a little force with a screw driver and prying it against the opening.

       ScreenHunter_30_May_08_1602

    2. Remove the platter by pulling straight up, and off the spindle. 

      image005

    3. Place the platter upside down on a flat surface and stretch the new belt around the inner ring. It is important to center the belt on the ring. Make sure it is on straight, and free of any twists.

      image007

    4. With the belt is on, flip the platter over and place it back on the turntable spindle.  Rotate the platter so that you can see the brass motor spindle through one of the openings in the platter. In most cases this spindle is in the bottom left corner of the turntable. 

      image009

    5. Pull the belt from the platter so and stretch it around the motor spindle. If the belt is not centered on the spindle your turntable may playback at inaccurate speeds.

      image011 
     

    Important: Some platters do not have an access hole.  In this case, stretch the belt over the bottom circle on the platter, then the small post as in the images below:



         ion turntable important2



    Then align the point of the teardrop shape formed by the belt and the post with the motor spindle as you lower the platter onto the spindle.



    ion turntable important3



    Turn the platter clockwise and counter-clockwise two full turns each direction.  If the platter feels motion restricted at all in any point, then remove and try again.  Some light consistent resistance is normal from the motor.

     

    Replace the c-clip if desired.  If your turntable has a slip mat, place it back on the platter. Your turntable should now be ready to play! 

       
      Let me know how this goes, and if you have any additional questions. 
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