No sound through tape2go

My tape2go was working fine, but now I have no sound when trying to record. There is nothing showing on the meter either (I have changed my settings as per other posts). I'm running windows 8 on one laptop and 7 on another and it doesn't work with either. I have also tried to plug headphones into the tape2go but there is no sound then either so wonder if it is a problem with that rather than the computer or cable. Any help would be appreciated
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  • Hello,

    I would like to help. You may need to adjust your sound settings on your computer. Let's try out the steps below.

    Windows Vista, Windows 7 and Windows 8 Sound Settings

    Playback Settings

    1. Click the Start button.
    2. Select Control Panel.
    3. Double Click Hardware and Sound it may only say Sound.
    4. Double Click Sound, the Sound Settings window will open.
    5. Under the Playback Tab click on your computers sound card and speakers.
    It may say one of the following (Realtek, SoundMax, Sigmatel, Sound Blaster, Conexant, IDT)
    6. Click Set Default at the bottom of the window.

    Important: Make sure the USB Audio Codec/USB PnP Audio Device is NOT your Default playback device.

    Recording Settings

    1. Click on the Recording Tab.
    2. Click on Microphone USB (Codec, PnP, Array).
    3. Click Set Default.
    4. Click Properties on the bottom of that window - Microphone Properties window will open.
    5. Click on the Levels Tab.
    6. Set the level to 5 (Windows 7) or 25 (Vista).
    7. Click on the Advanced Tab.
    8. Set the Sample Rate to 2 Channel, 16 bit, 44100 Hz or 44800 Hz.
    9. Uncheck both Exclusive Mode boxes.
    10. Click Apply, then OK to exit.

    * In some cases a restart is required to the level to save at 5 or 25 depending on your Windows version.
    * The microphone is very sensitive and needs be set this low to avoid distortion.

    Windows XP Sound Settings

    1. Click Start button.
    2. Select Settings, then Control Panel.
    3. Click Sounds, Speech, and Audio Devices.
    4. Choose Sounds, and Audio Devices. This will open the Sounds and Audio Devices Properties.
    5. Click on the Audio Tab.
    6. Under Sound Playback Default Device choose your sound card. (Realtek, SoundMax, Sigmatel, Sound Blaster, Conexant)
    7. Under Sound Recording Default Device choose the USB. (USB Audio Codec, Pnp Audio Device, Microphone Array)
    8. Under MIDI Music Playback Default Device no changes necessary.
    9. Click on the Voice Tab and mirror these settings.
    10. Click Apply to save, then click OK to exit.

    Mac OS X Sound Settings

    1. Click the Apple icon in the top left corner
    2. Select System Preferences...
    3. In the window that opens, under Hardware, click Sound.
    4. At the top of the new window that opens click on the Output tab.
    5. Click on Internal Speakers or Headphones to set this as the default.
    6. Click on the Input tab.
    7. Click on the USB Audio Codec/PnP Audio Device to set the default (Adjust the Volume to desired level).

    *If Line in or Internal Microphone is selected as your default you may hear your voice during recording.
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  • Hi,

    I've double checked the sound settings as above on both laptops and they have been set to the above (for windows 7 & 8), tried again and still no sound (both before and after restarting).
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  • Sandra,

    Thanks for your effort with the troubleshooting!

    Given this occurs on two laptops and you're also receiving no audio directly from the player, it would be something hardware related.

    I would recommend contacting our technical support team for further details regarding service options. They would be happy to help!

    USA & Canada
    Phone: 401-658-5765
    Hours: Monday - Friday 8:30AM - 6:30PM EST

    Germany
    Phone: +49-2154-81299-20
    Hours: Monday - Friday 9:00AM - 5:00PM CET

    UK/Europe
    Phone: 44(0)1252-896040
    Hours: Monday - Friday 9:00AM - 6:00PM BST

    Brazil
    Phone: +5511 - 3222-6476
    Hours: Monday - Friday 9:00AM - 6:00PM BRT

    Email
    www.ionaudio.com/support
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  • I am having similar problems. I have tried the device on 2 laptops, WXP and W7. I have tried different headphones, different speakers. I have changed the usb-cable. And I have tried the device stand alone on batteries in combination with different headphones, speakers and tapes. All efforts without the desired effect. The device has been sitting on a shelf without ever been used for a couple of years. Now I have used it to convert five cassettes without any problem. Converting the sixth cassette the device failed after about being twenty minutes in service. The device runs normally at Play, FF and Rew. But while running Play a sound is neither audible nor visible on the audio meters. £eo.
    • Hello

      Refer to the sound setting changes below. Ensure your current computer is set up correctly as indicated below. Let me know how it goes.

      Windows Vista, Windows 7 and Windows 8 Sound Settings

      Playback Settings

      1. Click the Start button.
      2. Select Control Panel.
      3. Double Click Hardware and Sound it may only say Sound.
      4. Double Click Sound, the Sound Settings window will open.
      5. Under the Playback Tab click on your computers sound card and speakers.
      It may say one of the following (Realtek, SoundMax, Sigmatel, Sound Blaster, Conexant, IDT)
      6. Click Set Default at the bottom of the window.

      Important: Make sure the USB Audio Codec/USB PnP Audio Device is NOT your Default playback device.

      Recording Settings

      1. Click on the Recording Tab.
      2. Click on Microphone USB (Codec, PnP, Array).
      3. Click Set Default.
      4. Click Properties on the bottom of that window - Microphone Properties window will open.
      5. Click on the Levels Tab.
      6. Set the level to 5 (Windows 7) or 25 (Vista).
      7. Click on the Advanced Tab.
      8. Set the Sample Rate to 2 Channel, 16 bit, 44100 Hz or 44800 Hz.
      9. Uncheck both Exclusive Mode boxes.
      10. Click Apply, then OK to exit.

      * In some cases a restart is required to the level to save at 5 or 25 depending on your Windows version.
      * The microphone is very sensitive and needs be set this low to avoid distortion.

      Windows XP Sound Settings

      1. Click Start button.
      2. Select Settings, then Control Panel.
      3. Click Sounds, Speech, and Audio Devices.
      4. Choose Sounds, and Audio Devices. This will open the Sounds and Audio Devices Properties.
      5. Click on the Audio Tab.
      6. Under Sound Playback Default Device choose your sound card. (Realtek, SoundMax, Sigmatel, Sound Blaster, Conexant)
      7. Under Sound Recording Default Device choose the USB. (USB Audio Codec, Pnp Audio Device, Microphone Array)
      8. Under MIDI Music Playback Default Device no changes necessary.
      9. Click on the Voice Tab and mirror these settings.
      10. Click Apply to save, then click OK to exit.

      Mac OS X Sound Settings

      1. Click the Apple icon in the top left corner
      2. Select System Preferences...
      3. In the window that opens, under Hardware, click Sound.
      4. At the top of the new window that opens click on the Output tab.
      5. Click on Internal Speakers or Headphones to set this as the default.
      6. Click on the Input tab.
      7. Click on the USB Audio Codec/PnP Audio Device to set the default (Adjust the Volume to desired level).

      *If Line in or Internal Microphone is selected as your default you may hear your voice during recording.
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