I’m disappointed

Party rocker plus lights not on mount

I just bought the party rocker plus because my house party from a few years ago had stopped working and couldnt be repaired without spending money and I wanted an upgrade. I just recieved my new party rocker plus in the mail yesterday. When i recieved it i noticed something moving around inside. I turned it on and the sound works fine and the lights came on but i noticed the lights were not spinning and did not look centered underneath the dome. I looked through the venting at the back and could see that the light board and the white thing that spins are completely off the centre base and move around freely inside the speaker. The only thing they are connected to are the wires that connect to the circuit board. How do I fix this?
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  • Hi Justin,

    Thanks for posting.

    It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the ION Audio Support Page. Select Warranty or Service Inquiry from the drop down menu.


    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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