Block Rocker sound stopped

I called ION Customer support and nobody called back. The ION Rock Blocker takes a charge, but the sound just cut out. All the lights on - charge light went off when "new" battery fully charged - and NO SOUND. Since ION didn't call me back after they chose not to let me stay on hold. Any ideas?
1 person has
this problem
  • Hi Bradley,

    Thanks for posting.

    Please be advised that we are open Monday - Friday 8:30 - 6:30 PM EST. We are not open on weekends.

    However, given the symptoms you've described, it sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the ION Audio Support Page. Select Warranty or Service Inquiry from the drop-down menu.


    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
  • (some HTML allowed)
    How does this make you feel?
    Add Image

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated