The sound on my Solar Stones is cutting out

I've got two Solar Stones and used them last night and they worked perfectly. Sound quality was great! This morning the sound is going in and out. Have them plugged in thinking maybe they were losing charge, but that did not help. Any ideas?
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  • Same issue...Father's Day gift. Opened and charged them up fully...played last night paired and sounded great. Took them outside and now left side can barely hear and right side is strong but cuts in and out..someone help, wanna love these speakers, please don't be a dud!
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  • Hi Everyone,

    Sorry to hear about your troubles. I'll be happy to help!

    Please keep in mind that if you're using two Solar Stones together, they should be within 30' (9 m) of each other to properly link. If the speakers are more than 30' apart, then this can cause the sound to break up. 

    Let's also have you try the following:

    1. Select Forget this Device on your Bluetooth device and try to connect again.
    2. Power on Solar Stone by holding down the power button. You will hear “Power On” for confirmation.
    3. Press the Bluetooth Connect button briefly to enter Connecting Mode - the Bluetooth LED will blink fast, and you will hear “Pairing” to indicate this.
    4. Navigate to your device’s Bluetooth setup screen, find Solar Stone, and connect. The Bluetooth LED will light up solid when it is connected and you will hear “Pairing successful, connected” for confirmation.
    Hope this helps!
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  • Same problem. Works great if you use just a single solar stone speaker but if u pair a second to use for stereo sound, the speakers sound cuts out badly. I have tried placing the speakers next to each other to no avail and it still cuts out also tried resetting everything. Going back to store for something else if this problem doesn't have a solution.
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