Total PA Max audio cutting out

Hi, I recently purchased a Total Pa Max speaker last week, it plays perfectly but then will cut out and stop playing, I then have to tap it on the side or hit it to get it to start playing again... It seems like loose wiring. Just wondering how I can get a replacement, I lost my receipt from the retailer and just wondering if there is any way around the receipt. I have the original packaging and everything. Or if there is something I can do to fix it that would be great considering I have had it for less than 2 weeks.
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  • Hi Tyler,

    Thanks for posting. Sorry you're having issues with your Total PA Max.

    Can you confirm that you've tried a different set of cables with your speaker? If you have and you're still experiencing this issue, you may need to service your speaker.

    Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the ION Audio Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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