I’m frustrated

Video 2 PC MKII does not appear in device list on Windows 10

I've tried connecting the MKII to two different Windows 10 x64 computers. Neither of them will even recognize that a new USB device is present. Nothing new appears in the device manager or the devices list and there are no error messages.

I was really hoping to digitize some old family movies from VHS to give as Christmas presents this year.
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