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I’m frustrated

authentication failed

I ve been installed the latest versión of irule (4.0.2) on my android Motorola G 4.4.4. I ve got a pro Irule builder license, so I can authenticate with muy user and password from the builder.
I ve been trying to sync irule app ok my mobile and it shows the message "Authentication failed. Username and/or password incorrect".
I read some similar cases but I cant find a solution.
Date and time are syncing with my provider network, so It wont be the cause to authenticate with Irule app. Please I need your help because I habe to operate my Home system
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