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can not connect to hai times out

can not connect to a hai panel with the module. I have purchased the module and set up several switches and thermostats, entered the index numbers as per PC access and named the items in the builder. I then entered in my hai information under gateways, but all I get is a spinning cursor then it times out. i have snaplink installed on this same ipad and can control the hai through that so it is not a connection problem. I must be missing something but i have searched and not found any ideas i have not already tried.
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