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I’m frustrated

Care!! New limit on number of Devices that can be imported!

It appears that iRule had introduced a quota on the number of Devices that can be used in the system without telling anybody!!
My system was using 20 devices and I needed to change I so I went to download the correct device but got an error message "out of quota(15)" which has not appeared before. So I am now in a position that I cannot change a device as I cannot download the correct one.
Where does iRule tell you where the limit on number of devices that can be downloaded either in the home or Pro version?

Perhaps someone else has had the same problem?.
I think it is something that has been put into the latest release but it should be stated somewhere.
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  • Hmm... 15 devices is not that many.... I'm currently using 14 devices, but that is just for main room and I have some plans about expanding with a few more devices.

    EDIT:

    Seeing that I have 25 device limit since I'm using Pro version of iRule. And it is possible to get extra devices, so it's not a big problem.
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  • Woah, I have this too. What is up with this? I am halted from continuing activity as I have well over what it says my quota is (25)
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  • I have asked Support regarding this but they have not replied to me yet either!!
    I have had a similar problem on the number of pages in a panel as well. I had 12 in one Panel and decided to change a page, deleted it and then found I could not add a new one as they have set a limit of 10 pages on each panel now.
    My gripe is that iRule are not mentioning this anywhere in their literature or release notes so you start a system off and then find you cannot expand it!!
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  • That would be a real bummer! A single 3-zone receiver eats 3 of those to begin with, and 2 DirecTV receivers with IP control use up 4 drivers because the channel select commands are separate. Add in a couple of TVs, Apple TV, Blu-ray player -- WHOA! that's already 11.

    --Dan in St. Louis
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  • I’m frustrated
    I had more than 25 devices before the current release and had to delete some of the devices that I use to test, to be add additional devices. As a Pro subscriber 25 devices is not enough to control my entire home(I haven't even got to lighting and blinds!). I am not happy that this restriction was put in to place without a notification! pretty weak...
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  • If this is iRule "progress" then I guess I will have to go back to using Logitech Harmony equipment until I can find another system as 15 is just not enough for my Home - not even enough for a small apartment, and 25 is certainly not anywhere near good enough for a "Pro" setup.
    Perhaps iRule are trying to make a good system into a terrible system!!!If they are going to do this, I am sure it will drive future (and current)users away from iRule as there are other systems coming on stream which will handle what people need.
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  • I’m frustrated
    Same here, my setup which controls multiple rooms is well over 25 devices (and growing!) and I am unable to make any changes to my devices at the moment. Anxious for the iRule response on this and disappointed that if this was indeed an intended change, was not articulated ahead of time with alternatives provided.
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  • Just had a reply from iRule support which confirms what I feared.
    Here is their response.

    "Basic license are limited to 15 pro are for 25. You can add more device licenses as needed if you have a large project. Since your project started before the limit you have a mismatch. A device add on license is $7/device".

    So now you know a limit has been put in place - shame they did not tell anyone before they did it!!

    I guess this will stop a lot of people from using iRule and drive away existing users as this is nowhere enough for a good setup.
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  • Disappointing... These kind of limits are what turned me off of Logitech and on to iRule in the first place.
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  • 1
    Being pragmatic here. We all want iRule to be around forever, clearly they need to have a solidified and sustainable revenue model which it seems they are still working on.

    I want to support them however I can but it would be good if they at least informed customers who have paid of new policy changes like this. Also it would be good to see them grandfather in some of their earlier customers with a higher number to start. At the very least they shouldn't put people in the situation where they suddenly have to pay additional for something that was working well before.

    They've shown themselves to be pretty great when it comes to customer service in the past, hopefully they'll do the right thing here.

    Do we know if other limitations have been implemented? Number of feedback groups, etc.?
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  • I’m frustrated
    In the same situasion. 25 Devices is far to few. Allready exceeds this by far.
    Fear enough that iRule propably want more money for their software upgrades but not by redusing number of pages and devices without telling and even worse with no option to keep old Builder. Awaiting official clearification..... and start looking to move over to a different remote software.
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  • In answer to Josh, I only know so far of a quota in Devices 15 (for home and 25 for Pro) and a limit of 10 pages per panel. Haven't really used other areas as I was only starting to build my system - put that on hold now as I might have to go elsewhere if they keep therse numbers which are far too low!!
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  • 2
    Hi all,

    First, I want to thank you all for using iRule. Much of the product's feature set was developed with input from customers like you. So, thanks for your support.

    I want to state unequivocally that we had no intentions of hiding this change. It was simply an oversight that it didn't get it into the email or release notes, and we do regret that. We've already updated the Basic vs. Pro comparison table on the "Get iRule" page, and we'll update the release notes on the website and in this forum today.

    The primary reason for the quota is because our customers - both DIY and professional - are now using the product to control some very complex systems; large commercial systems, systems in multiple rooms, and systems with literally dozens of devices. On one hand, that's great because our customers are using it to do some truly amazing things, and it proves our product is very capable. On the other hand, those large projects come with very real additional costs. The device quota helps offset those costs, including support, device protocol licensing, Builder server traffic, and even Handset syncing.

    To the question about what else we started charging for, this was the only change of the sort. It was a very specific change for the very specific reasons I just outlined.

    If you're an iRule Basic user and you're running into the 15-device quota, you should really be an iRule Pro user. iRule Basic is an entry-level product, designed for a single-room installation, and we say so. It's really best-suited where you only need a couple of handsets, and you don't need feedback or variables because again, it's for a simple living-room setup with 6 or 8 devices at most. If your system has more than 10 or 15 devices, you really should be using iRule Pro; that's exactly what it's for.

    I want you all to know we understand your concerns, but I'd also like to remind you that the device quota is not a hard limit. If you need extra devices, they are easily purchased. Even with the additional devices, the total price is still extremely competitive, perhaps even inexpensive given the power, flexibility, and customizability of iRule.

    Lastly, I'd like to point out that we've added a tremendous amount of functionality to the product without charging a cent for it. In the last year alone, we've added new templates, multi-state images, variables, Handset and Activity Wizards, drawers, feedback tokenization, physical-button volume control, multi-file upload, lots of optimization, and much more - all at no cost to our customers, no matter how long ago they purchased iRule. We've separated new functionality into features and Modules so not everybody has to pay for functionality they won't use in the form of paid upgrades, and so far, everybody has been quite satisfied with the approach.

    That said, we appreciate having you as customers, and we're always eager to listen to any feedback you may have.

    Best regards,
    SC
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  • 2
    Hi Steve,
    Thanks for your response.
    However, I think your limits are far too low.
    I fully understand that you need to get income but it seems to be at the expense of your existing users.
    Also, if you have decided to set the "home" quota to 15 and the "pro" to 25 then you should rename them as they are misleading as 15 does not service a "home" and 25 is certainly not enough for a "pro" setup. Perhaps they should be called "starter for the 15, House for the 25 and a pro setup should be at least 50!
    I am just an ordinary guy with a 4 bedroom home and I am not even sure if your 25 pro would be enough for me - my setup is not complex nor is it commercial and I am sure other users are in the same position.
    Perhaps you should rethink these quotas as it will not bring you more income - just reduce it as it will dissuade new users from signing up.
    • Hi Peter,

      I think there may be some confusion over how our products are positioned, so it's worth clarifying: There is no "home" version of iRule. There is only iRule Basic and iRule Pro. iRule Basic is typically used by people just getting started or who want to try a touch-screen remote. There may be a few using iRule basic for a multi-room installations, but it's used overwhelmingly for single rooms. iRule Pro on the other hand is used both by DIY enthusiasts and professional installers because it adds support for many of the features both groups want and need, and better supports multi-room or commercial installs.

      I think it's important to consider just how many devices 25 really is. I have three separate systems in my home: A dedicated theater with a lot of devices, a living room, and a bedroom. There are also several common devices including lighting, thermostat, and IP camera. I'm using just right at 25 devices. So, clearly, a typical 4-room home is indeed covered, or at the very least a 3-room home with a single "enthusiast" setup is certainly covered. I don't have the figures in front of me, but I'd venture to guess that a setup like mine is more complex than 90% of our customers' systems.

      Further, I would submit that if 25 devices won't cover your installation, that you have indeed crossed well into the "complex" category, if for no other reason that you're controlling multiple rooms' worth of equipment, via multiple gateways, all from a single, custom, multi-room user interface. If that isn't "complex", what is?

      Finally, i think it's worth nothing that to control those four separate rooms' worth of equipment with even mid-range candy bar remotes, you'd be spending $600 or more. Use a slightly better remote in each room, and you're quickly passing the $1000 mark while getting little or no advanced integration (lighting, thermostats, feedback), little or no customization, and no multi-room control. With iRule and a few gateways, you can have all that and more for around have the price - even if you have to purchase a few devices.

      Thanks again for your feedback.

      Regards,
      SC
    • Thanks Steve, this makes perfect sense to me. One suggestion I might have that could alleviate some concern here would be "device license bundles" if you will.. give some level of discounting to add 5 or 10 more devices at once. Just a thought.

      Either way really glad to keep you guys going and creating the great new features we all love. I for one feel iRule is a tremendous value.
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  • Does multiple instances of the same device count as 1 device?
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  • No, each instance is counted as one device so if you have an amp with 4 outputs and each output is in your device list, it is counted as 4 devices.
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  • I meant if I have multiple of the same device (i.e. model XXX TV) is it one device?
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  • If you have , for example, two identical TV's and to differentiate between them you have put them into your device list twice they are considered to be two devices although the code is identical.
    The rule of thumb is how many are listed items are listed in the device column irrespective whether they are all identical.if you put the same tv in 10 times then it is 10 devices.
    Hope that makes it clearer.
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  • Hello !
    I live in Germany under German laws.
    I bought the Pro license a few months ago with an unlimited number of devices as far as I remember. Now I can only have 25 devices ?

    In my country it is not allowed to change the price or the features of a product after the contract is made. I am quite sure that this is the same in the United States.

    So sorry, but I can't accept any limitations after the contract was made. I really understand that there have to be some earnings so that iRule can live a long time, but what you made is this:
    I bought a car, payed the price and got the car. Six months later the seller comes and "steals" the wheels.

    I had a contract for more than 25 devices. iRule has no right to limit this for existing consumers.

    I have no problem if iRule changes its fees - for new costumers. But this is not acceptable. If we accept this we have to pay a Dollar for the button in the end.

    I really appreciate the last update and the politics that you don't have to pay for modules but the device limitation is the beginning of the end.

    Greetings,
    Nocko!

    P.S.: If one day iRule doesn't exist anymore, we all have nothing in our hands. The programming and design of our handsets will become useless within weeks because we can not make changes anymore. So iRule should create a builder programm for the local use on Windows or Mac. For that I would gladly pay another $ 100,-...
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  • Steve, obviously I wish the communication would have been better about it in advance, but you've explained that oversight, so that aside, I want to say that I feel the device limits are fair as well as the upcharge of $7 per additional device. If you are someone with a huge mansion or large sports bar and have 100 devices, you've spent tens to hundreds of thousands of dollars on equipment and setup already, so a few hundred dollars extra for iRule is a drop in the bucket yet keeps your revenue model proportionate to how your customers are using the product and allows you to grow your support of iRule to include larger scale environments. I'll have to shell out a bit to support the 50 I'm using now but again, aside from lack of communication prior to the change, I have no problem spending the extra money and am happy to support iRule's continued development.
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  • Steve, I think you are missing the point. I purchased a basic licence from your company in May 2012 and at the same time purchased various iTach gateways from you for an additional cost of approx $400 in order to create a system for my home. At that time you had NO quotas's and thought that your system would eventually replace my various Harmony remotes.As an individual,and in no particular rush, I have slowly been developing my system and prior to the latest software release, l had completed about 75% and was using 24 devices. You have now introduced your quotas without warning which means that I can no longer complete my system or even change a device!!.
    This means you have LOCKED my system and for me to continue, I will have to pay you an additional fee to you of $49.99 . However, this will only then allow me to get going again. To complete my system it means I will have most probably have to pay you yet more money!!!.
    This is totally unreasonable and I think very poor bussiness ethics. I could understand if you had decided to set quotas for NEW users but to impose them unilaterally on existing users is not correct.
    I am sure many other users feel the same.
    I now have a LOCKED system and feel that you are putting a gun to my head and blackmailing me..
    How do I know that you might next week decide to bring in some other quota which will mean I have to pay again??.
    When I purchased the licence I did so based on the fact that there were no quotas and if I had known you would introduce them and charge me more whenever you felt like it, I most probably would not have purchased your licence.
    The fact you are updating your software is good and is also to gain NEW users but I would have thought you should not be alienating existing users at the same time.
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  • Hi All,

    I understand that there was confusion for existing customers with the release and how many devices.

    I will make this very clear and simple. Any iRule customer can call or email the office and we will make it right for you. You have my word we will make it right.

    The numbers were derived from the existing user base and installation and were not just picked at random. Over 90% of the customers of each license type are well under the limit.

    The issue arises when people were taking a license and loading tons of devices into it making the support and project size a higher cost. Rather than letting less than 5% of the customers drive the cost up for everyone we decided to allow for a pay as you use approach. This way, you can add more as needed.

    To summarize, if you are an existing iRule customer I am happy to get your system updated all you need to do is ask.

    Best Regards,
    Itai
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  • 1
    It's me again. My thoughts stated a few entries above were written at work. Now I am at home again, looking at my builder and have to find out that I have 32 devices...

    ...for just one room.

    The limitation to 25 devices is ridiculous:
    I need two devices for my surround amp and preamp. Both amps are powered on via infrared through an iTach Wifi and then controlled via serial network with a GC100 and and itach serial module. 4 devices gone...

    The same for my Samsung TV which doesn't support Power on via network. The same for my PVR which is controlled via network but doesn't allow wake on LAN.

    My Squeezebox Server needs nearly half a dozen devices because to get special feedbacks you have to create single gateways for these feedbacks which are controlled by a single device. In addition to these server related devices there are three devices for the Squeezebox client (Logitech Touch). One to switch it on via infrared, one to control it via its CLI interface and the third for some special commands which are only possible via html. I also have a device which is called
    "----"
    and doesn't contain any codes at all. It is simply used as a optical divider. Do I have to pay $ 7 for this "device" ?

    I could continue counting my devices but this would be boring. What I want to express is that you don't need to have a big house to be a power consumer with a professionell license. A few special functions or a lot of tiny gadgets (LAN/WLAN switches) can be enough to be in need of 25 or more devices in the builder.

    As I wrote above: I can't accept that this limitation is invented AFTER most of the users bought a license. But this was a more legal statement.

    In addition the builder in some cases doesn't allow to control one physical device with one device in the builder, because most of the time serial and IR commands can't be assigned to the same gateway, so you have to create two devices. Or even more in special cases like the Squeezeserver.

    Another thing: iRule is - by it's own ambition - created to control all and everything. My screen needs three buttons (up, down stop). One device gone. My power amp is switched by a switchable outlet. Two commands. Another device gone.

    What about relays on a GC-12. Don't they need their own devices ?

    Also it isn't possible to drag and drop or copy IR codes which are downloaded from the database to another device in the builder so that I am forced to learn some of the IR codes to the other device (if I could assign this device to a single gateway).

    Another point. The device limitation kills all my curiosity to try other commands from the database from other users.

    And at last: A big number of gateways allows the consumer to keep their own database neatly arranged. With the limitation I am forced to put remote controls together into one device (as far as possible).

    I feel blackmailed !

    I hope, a few other users will support me.

    Nocko!

    P.S.:
    Create new buttons or grahical designs - I will buy them.
    Create modules which I can use in Germany - I will buy them.
    Create functions, which are not in the regular license (assign feedbacks to variables) - I will buy this function.
    Create an Offline-Builder - I will gladly (!) buy it.

    But don't take away something I have already paid for !
    • Thank you for your feedback. As I said, nobody is asking you to do anything differently since we are providing you a solution that gives you the same capabilities you always had.

      Not sure about your specific setup but using IR and Serial for many devices seems a bit strange but I am sure some devices require unique solutions. Most devices, most of the time only need a single device to access the full control.

      As an example in the other direction, a single device can control 200+ lights in many automation systems or a module so the math is designed to be flexible.

      I sincerely hope you understand that nobody is blackmailing you and we are offering you a solution to you existing and future needs.

      Best Regards,
      Itai
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  • I’m thankful
    Hello Itai,

    Many thanks for your response.
    I am pleased that you have decided to treat existing users with a realistic approach.
    I will send support an email.
    I am sure others will contact support with their particular needs.
    Thanks again
    Peter
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  • Hello Itai,
    sorry, while I've written my entry above your statement was published which I did not saw. Shall I email you or the support ? I'll trade in a handset license for unlimited devices :-)

    Greetings,
    Nocko!
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  • Just to add my thoughts here, it does seem unethical to change the rules, post purchase, but it would appear iRule are being stand-up guys and offering to fully support those who have lost out due to the change, so full marks to iRule support.

    However, the limitations are harsh and in many respects not relevant. Going by the normal approach of downloading devices with the codes you need may result in multiple 'devices' just to control a single piece of equipment. Indeed it was recommended to me, by iRule support, to use multiple devices when I needed both IR and RS232 for one item.
    So the current limitation is more onerous than appears at first sight. 25 physical pieces of equipment might sound ok, but only 25 virtual devices might actually mean far fewer actual pieces of equipment.

    However, another thought occurs to me. it is possible to create devices with unlimited commands and each device can contain iRule's own database codes AND your own Pronto hex codes AND codes in GC format AND RS232 AND IP, simultaneously. So it could actually be possible to combine several devices into one and hence reduce the number of devices and stay within the limits.

    But that last solution is time consuming compared to just having more devices. So you're actually paying more to save time rather than for the ability to build larger projects.
    • view 3 more comments
    • Ok, I understand from an organisational point of view, it is clearer, but it's disappointing that it impacts on the limitation of max no. of devices.

      However, it does answer my 'yet to be asked' question of how to send codes from one device to more than one gateway:-)
    • you can combine multiple RS232 or multiple IR codes into a single device. As you noted, if you need to assign them to a separate Gateway it will require another device. My AVR has 3 zones so I could combine the 2nd and 3rd zone to create a giant single device with a ton of commands that contain all RS232 commands.

      Itai
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  • Keep in mind the following:
    1. with variables, larger customers are using over 200 devices in a setup. To support these systems costs money.
    2. Everyone is getting constant upgrades and enhancements to the version at no charge.
    3. new codes, feedbacks, features cost money and time to develop - existing users get those free.
    4. We didn't raise the product price in 4 years.
    5. Paying $7 for an additional device (remember that for existing users you are covered if you contact us no question) is a fair balance. I don't know of any device purchase that would be impacted by that extra cost - except maybe the Chromecast :-)
    6. over 95% of existing customers with a pro account have below 25 devices, we researched this and used these numbers to determine the threshold.

    We have always stood behind the product and have always taken care of our customers, our commitment to our customers is always the priority.

    Best Regards,
    Itai
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  • Just for clarification, you list each output on an amp as a seperate device.
    Ie i have a yamaha a830 with 7 hdmi outs,
    so thats 7 devices already used even before i actually want to use the devices connected to the amp?

    So any device connected through an amp is automaticly 2 devices used up?
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  • Are Insteon, HAI, Sonos, etc all considered one device each, or does it break down further (e.g. Sonos one device per zone, Insteon one device per light/scene/program)?
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  • Thanks, Itai. One more question on this topic: If you have a large number of devices (>25), but no more than 25 in any of your systems, could you not simply purchase a second license for iRule/iRule Pro if that is less expensive than buying additional devices individually? Two iRule Pro licenses give you 50 devices total for $200, vs $275 for one iRule Pro with an additional 25 devices at $7ea. This approach would help those with 40-50 devices.

    You may also want to consider offering additional devices in bundles of 5/10/20 (or whatever seems appropriate) at a discount (e.g. $6/$5/$4 per device for bundles of 5/10/20 respectively).

    Regards,
    Frank
    • You could buy 2 licenses for a project if you wanted to keep things separate. Obviously the math can work out to be cheaper but they will remain 2 independent systems with different Gateways and devices.

      Many customers that purchase in volume negotiate volume discounts. Your pricing and levels are quite aggressive at 5/10/20. We see this at above 100/200+ for a project. But, your ideas are correct.

      Best Regards,
      Itai
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  • I have just realised that the fact each device can only be assigned to a single gateway creates another problem for this device limitation. If you have several instances of the same device around the house (e.g. several of the exact same TV), each instance will need to be a separate device because each will be assigned to a different gateway. I can't see any way around this as it is highly unlikely a single gateway would be used to control multiple rooms. Not impossible, but very unlikely.

    I understand iRule needs limits with paid for additions, but the above is a limit that doesn't exist on ANY other system I've ever used. You only store a single device, even if used many times in different places within the overall project (i.e. house). Having to store the entire identical device code set multiple times doesn't appear good program design to me. Am I missing something here?
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    • I did not mean to be rude, but just as blunt as I can be. I did make the comment that that you guys are taking care of us on the device limitation, so don't take what I said as a "bitch" post. LOL. I like the product, but I have seen to many companies like this just price them selves right out of the market. As for my comment about making money off the existing users, well to be fair how else are we supposed to take changes like this. If I have 5 devices and have a problem with one device, I would still have the same problem with the one device if I have 50 devices. Just because some one has a lot of devices doesn't mean they are going to have more problems. Sorry but I think that's just reality. Maybe a better solution would be to not have free phone support. Again please don't take me the wrong way on this, just a concerned customer for these changes don't effect me for I only use 6 devices.
    • I never thought you were being rude and no offense was taken. I like the criticism and I think it is very valuable to hear from the actual person who uses and buys the product.

      Just to clarify, if you have an issue with a "bad IR command" whether you have 1 or 50 of the same device it is no different. The support comes in the interaction between complex and simple systems. When a customer calls and describes 7 rooms with audio and video and is asking about how to tie everything together and how variables, macros etc. are all involved it is a higher level of support. With that said, some of the most complex systems have been done without ever calling or getting support.

      I am not sure that we can continue to be successful without having phone and other kinds of support that our customers require.

      Best Regards,
      Itai
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  • That's a hard one to answer. Your playing with a two edge sword here. One hand you need to make money to keep your doors open, I understand that. On the other hand I think you guys got caught a bit with your pants down on this one, One, for not announcing the change and two, for making the changes of taking care of older customers after people started complaining about this.

    I cant tell you how to run your business just give suggestions. I think this change was handled wrong from the beginning. Just my opinion. As for a solution, I like the idea on a way of not penalizing people that can figure things for them selves. I like the "do it your self price' and the 'high price of we will do it for you" if you follow what I am saying. At least for phone support.

    thanks,
    Mike
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  • I’m sad
    WOW, I just saw this. I have spent countless days setting up my system for my house now I'm ready to add the upstairs bedrooms with a new IR modules and find out I'm screwed. I already have 28 devices on my system and probably need another 17 to make it complete, this means another $105.00 to have this happen. Changing the TOS to existing customers is not cool, I got the pro package because it was the highest you could get at the time now you're telling me the pro package for "ME" is 200+ this might have been a game changer before i gave you my money.

    I didn't put together your business model, pricing or limitations i just gave you my money to provide a service based off the TOS at the time, now the is not the case.

    http://web.archive.org/web/2013040405...

    This was before, I think grandfathered customers before the changes should be allowed the same limitations that were in place when they purchased their licenses.

    I do enough process automation for huge manufactures around the world, if we give a price then change that before the system is up and running we would end up in court and never get a project again.

    Somebody please give me a legal and ethical explanation for this change ???? ?????
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  • If you bought the Pro before the changes were made, all you have to do is email support and they will take care of you...
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  • Here's another little idea that should help avoid the limitations.

    Create a single virtual device for each gateway in each room. This might well be a single device (e.g. if everything in that room uses the same IR gateway) and then copy all the actual commands you need into that one device - naming the commands appropriately so you can tell them apart. So that one new device would contain the entire codesets for several pieces of equipment. Then you can throw away the original devices.

    In this way you could reduce the total number of devices to possibly one per room, yet be able to control as much equipment as you need and stay within the licence limitations.

    I realise this would be a total PIA to set up and probably not within the spirit of the license, but it supports my view that stipulating a limit on the number of virtual devices in your project is not appropriate as it doesn't necessarily represent its size and/or complexity and based on which iRule (understandably) want to charge appropriately.

    Basing the restriction on the total number of UNIQUE pieces of equipment makes more sense to me as it better represents the overall complexity of a project and the likely support involved.
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  • Just to be clear, I am not complaining about there being a limit, just that currently I don't think it's based on an appropriate parameter.

    Another reason. If you have reached your max. limit of devices, but you want to download another to maybe grab a command code or two and then delete it again - you cannot. This also applies if you just wanted to briefly look at another device for any other reason. It might be useful to have several 'spare' devices that you use for reference or to grab other codes when you need. Currently, you would have to pay extra for the privilege of maintaining this 'headroom' and paying for an additional device or devices just to have them for possible reference is not an attractive idea.

    Since it is obviously known what devices are currently in use, it must also be possible to maintain a count of this. Therefore might I suggest that the device limit is changed to apply only to those devices actually in use, so that we might also have other devices available in the Builder just for development purposes. Only once they have a command actually used in a button/macro etc would they count towards the limit.

    I think the above would be a simple change and fairer and helpful to us iRule builders while at the same time allowing iRule to justifiably gain additional revenue from those who USE a lot of devices.
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  • I have a suggestion regarding the number of device credits. How about if you purchase a module, such as the HAI automation module or the Integra module, it comes with 3 additional device credits.

    I have the HAI module and it currently uses 2 devices out of my 25. It doesn't seem fair that these should count against my bank of credits, since I paid for the module.

    You could also run specials on your iTach hardware, where they come with one or two extra devices.
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  • I have to agree with iRule on this one. I currently have 16 devices, 27 panels with two or three pages in each, and the Vera automation module. I use two old iPads and our current iPhones and iPads to control our small one bedroom apartment. I like iRule a lot, and as a home theater nut, I have tried them all.

    I am a carpenter. What if built a bookcase for a client, and they called me a year later because they wanted doors, and I gave them free upgrade to a cabinet.

    My business would fail. We, as consumers, cannot expect unlimited upgrades forever because we bought something. It's not sustainable. The communication was not clear, that's for sure. But, a single installation of 25+ devices is pretty rare, and asking a $7 premium for additional devices is negligible.

    How much do you think it costs for an engineer to sit down and program the codes and make the graphics for a new device? I'd bet it's a hell of a lot more than $7.
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