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iOS 9.2

Hi
Since the upgrade to iOS 9.2, iRule is freezing and crashing :(

We use an iPad Mini (ver 1 wifi) purely as a remote control, the only other 3rd party app installed on the iPad is the speedtest.net app.

Anyways, we make extensive use of variables to track what all 7 of our TVs are showing at any one time and the variables are getting confused with the constant freezing/crashing :(

I have rolled the iPad back to 9.1 which, although suffers the odd variable anomaly, was at least able to work without freezing and/or crashing..

Anyone else finding this?

Can iRule look into this please as I can't guarantee a member of staff won't foolishly update the iOS version before a solution is found.
[& I may not be able to get 9.1 back again]

Regards
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  • Could this be related to this topic ?

    https://irule.desk.com/customer/porta...

    I'am also on iOS 9.2 (beta on some iGadgets) and see my quite modern iPads get slow and crashing. This also happened on iOS 9.1. But it seems as if there are only a few users with problems.
    Nocko!
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  • Hi
    Following my rollback to 9.1, the app has not crashed and the staff have reported a noticeable increase in performance..

    Our remote does not use any feedback from the gateways.

    As our design uses many variables, it is important that the variables are maintained without corruption..

    It is evident that variables are not being updated when the app is running slower (or crashing) which only compounds the problem after restarting the app, as a resync of all the variables is required. This is not a problem for tv/device power states as I have already created a sync page to correct these, but as the remote tracks which devices are being routed to each of the TVs, this soon becomes a problem.

    I too really don't want to have to buy the latest iPad Mini just to cater for some bad coding..
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  • :(

    Scratch that....

    iRule has come to a halt today and crashed, even on 9.1...

    So it seems I need to source the previous version of iRule now (I updated both iRule and iOS at the same time)

    Can anyone oblige with the previous iRule version?

    Regards
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  • If we are suffering the same problem whether iOS 9.1 nor a former version of the app will help you.

    From my point of view: The more complex your handset is created and the longer or intensive you use the app, the sooner the app will slow down and crash.

    I've watched this behaviour since months and was always searching for a a fault in my handset or some "bad feedback" but now it seems that there is a bug deep within the app but nobody cares.

    As long as you switch between apps or restart the app sometimes you won't realize this. But for those of us who use a dedicated iPad the fault is really annoying.

    Did you try what I suggested in the other thread:
    Jump continously between two not to simple panels and watch the app. It will quite soon slow down and then it will crash. You can repeat this...
    Nocko!
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  • Hi
    I have now been onsite to confirm what happened with the app today...

    It did freeze when attempting to switch panels and was left (as I have it locked) for an hour and it started working again.

    So it seems the app is better on 9.1 than 9.2 (where it literally crashes) the app still freezes on 9.1 (but hasn't actually crashed back to the iOS desktop, yet)

    I think you're correct in that a bug clearly exists and it's one that grows, just like a memory leak..

    Has anybody from the iRule dev team even bothered to acknowledge this yet?

    Regards
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  • Hello Graeme,

    I am still not sure if our problems are the same or if they are related. At the moment we are discussing this here:

    https://getsatisfaction.com/irule/top...

    Due to my quite poor English: Could you please explain this one

    "...It did freeze when attempting to switch panels and was left (as I have it locked) for an hour and it started working again..."

    in other words again ?
    Nocko!
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  • Hi
    My design uses a HOME key on each panel, which takes the user back to the main menu.

    Each time a user moves from the main menu to another part of the remote (or from a sub panel back to the main menu), numerous variables are either being called or set. This would no doubt contribute to any memory leak..

    Yesterday, a staff member was attempting to move back to the main menu when the remote froze. As they do not know the PIN, to unlock iRule, they simply left it alone for approximately one hour.

    After that time, normal operation resumed.

    I have not heard of any further issues yet, but I will be checking it again today.

    Regards
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  • Thanks,
    now I understand. Didn't saw the reason why to leave the iPad alone for an hour or so. Didn't saw that it was PIN-locked - sorry.

    In my case when a the app crashes it crashes to the iOS homescreen. Before that it freezes but just for a few seconds. I also retrieve a lot of feedbacks with every panel jump. I am not sure if the feedbacks or variables are causing this. I think they are just a part of the problem. When I delete a few drawers the problem is postponed but the of course the app will crash - just a little bit later. The same happens when I delete a few feedbacks or other elements.

    That's the reason why I think that there is a critical fault in the app: There is data written somewhere which causes the app to crash. That happens not only with feedbacks or url widgets but with all of the data or a part of it. It is only a question of time or how often you use the app until it crashes.

    As soon as you restart the app this data is erased. That's the reason why only "power users" suffer from this problem. In your case or in mpg732's setup (see the other thread) it is the long time use that causes the data to be accumulated somewhere where it shouldn't be. In my case it's probably the frequency of use and a quite cramped handset that causes this.
    It would be great if the iRule developers could have a deeper look into this.

    Because Scott from iRule asked that in another thread:
    Do you use url widgets in your setup ?
    Regards,
    Nocko!
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  • Hi
    I have added to your other thread over on the irule.desk.com site, but yes I do use 2 URL widgets to embed EPG sites into our Sky remote, but the app froze and/or crashed before I even had chance to open any widgets...
    (and that was from a new session, after a previous force quit)

    Regards
    CG
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