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I’m frustrated and getting angry

Why can't I login?

I cannot login using the user and password original used for set up. I did not use google access. I'm extremely frustrated with this app that was supposed to be so user friend. I am trying to connect my iPad to irule so I can listen to my music. Can someone out there give me an answer?
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  • Their servers may be down. I use one of my Google accounts to authenticate, but I too cannot login. It's Saturday night on the 4th of July. If I can't login Monday... well then I'll be...
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  • If you are using a 30 day trial, has it expired?

    I set up a Google account specifically for iRule. If you do not use Google+, you have to use the Legacy Log-in. I finally bit the bullet and converted to Google+. It seems to have less sign-in trouble.

    Take a little time and go through the User Manual and some of the Tutorials. They will help a lot in understanding iRule

    Mike
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  • Tim (Official Rep) July 13, 2015 16:03
    Hi everyone,

    First we’d like to apologize for any trouble this may have caused you. We wanted to take some time to address your concerns about Google+ login, it’s Android implementation, and what we’re doing to resolve them.

    From the beginning iRule has used an authentication method provided by Google called Google Client Auth. This method required the users to provide us with their gmail address and raw password. A method that puts the security of your account at risk due to the fact that your password has to be stored on the client and our servers. Google has since removed this method for that reason and has forced developers to use their new OAuth method provided by their Google+ service.

    Thankfully, they have given us the option to use this method without requiring our users to sign up for a Google+ profile. This means that nothing has changed and we are actually collecting less information from you, keeping the data you have chosen to share with Google just between you and them. When you press the login button in iRule, you’re directed to a Google hosted page, where you enter your email and password, Google then will only share with us your email address and a token that lets us know that it’s really you.

    Right now we’re implementing a fix for Android which will solve the issues with multiple Google accounts on the same device. We are also currently investigating other authentication methods for a future release, so please keep an eye out for further communications on this. If you’re still unsatisfied please contact support@iruleathome.com. Again, we apologize that this hasn’t worked out for everyone. We value our users immensely, and we are working to make this right.

    Thanks,
    iRule Team
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