I am not able to scroll up or down. Why?

  • Question
  • Updated 3 years ago
Been using this app for many months and have never had this problem before. Please explain or fix the problem.
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Tina L Hyde

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  • Not happy

Posted 3 years ago

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Kevin, Moderator

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Hi Tina,
It works for me, so unless I please receive more information here I can't explain or fix it for you.
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Kim Garland O'Hara

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Same issue for me scrolling. I upgrades the IOS software version yesterday on my iPad.
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Kevin, Moderator

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Hi Kim,
So okay, same thing applies here. More Information!
* What specifically you mean when you say the app will not scroll?
*Any webpage? *A certain webpage only?
* What webpage (so we can duplicate it)
* Have you tried relaunching the app and rebooting the iPad device to clear any possibly conflicting software issue?
* Screenshots of the webpage if available. [Pressing the sleep button and home button at the same time will place a snapshot in your home photos].
* Is this an iPad, or an iPad2?
* What version OS does your device presently run?
* What version of iSwifter are you using?
* Are you connecting WiFi through a Corporate AP, or public one?
* Is your device jail broken?

Info is good to get an idea as to why you can't scroll anymore!
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Tina L Hyde

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How difficult is to say the app will not scroll and what does that mean? It means it will not go up or down. Nothing moves. I have been using this app for months to play Facebook games. Just used it last night and now nothing. I always play on my iPad 2 and I use a wireless connection. Everything was fine until this morning. Is this enough information for iswifter to give assistance?

Tina
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Tina L Hyde

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By the way I have reinstalled the app and still can't scroll. How about some help?
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Kevin, Moderator

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Hi Tina,
I'll try it this way then:
Which website won't scroll for you?
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Tina L Hyde

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In my past reply I informed you that it was Facebook. All games and news feed. Anything I do doesn't work. I only use iswifter for Facebook.
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Tina L Hyde

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I have try several more times to use the app and still nothing.
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Kevin, Moderator

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Hi Tina,
So as I can understand your issue is that your Facebook webpage won't scroll, but otherwise the app scrolls other websites correctly?
Does the Facebook webpage look like it's loading correctly?
Have you changed to the TimeLine format recently?
Does the Facebook webpage that's not scrolling load in Safari?
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Tina L Hyde

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I only use the app for Facebook!!!!!!!! Yes it loads correctly and no I don't use the new timeline. Everything was fine until Thursday morning. When I use safari everything works fine-scrolling and all. Just no adobe flash.
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Lori Singer Bible

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I'm having exactly the same problem as Tina and Kim.
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Steve Wright

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I will post here rather than start a new thread for the same issue. Although, I haven't been able to scroll since your last update (My fault for not posting sooner). I downloaded another app which I will not post here. I would rather use iSwifter, because it has no degraded graphics and is faster.

I use this app mainly to play one game on FB, Battle Pirates. It used to work fine til approximately your last update. I have now upgraded my OS to 5.1 on my Ipad2, and it still won't work.

I have re-installed iSwifter to no avail. It does not scroll anywhere. Again, I would rather use iSwifter but I have been forced to use a different app.

Besides this issue, my only other complaint is having to log again whenever I leave the app.

Please help and thank you.
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Steve Wright

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Shoot! I meant to say, that I can not Pan!! My bad!
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Tina L Hyde

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If your using an iPad I have figured out how to scroll. But a pain in the butt. Take two fingers and place them on the advertisements on the right of the screen. Then drag your fingers down on the screen. This is the only way it will scroll up or down. I used to be able to use my stylus pen and just tap down on the screen but that no longer works. Give it a try.
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Kevin, Moderator

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Hi all,
All right, we're getting somewhere! In order for us to find out what is going on with these Facebook web pages we're going to have to duplicate this problem to better investigate. Now I know it's happening on two iPad 2 devices that are running latest iOS and latest iSwifter version, and it's on Facebook webpage only that this is occurring. I've got the name of one game - Battle Pirates. What is your game Tina?
Are EITHER of you seeing Yellow Areas on the screen, or can better yet send a screenshot of the problem non-scrolling, non-panning webpage to support@iswifter.net so we can see what you are seeing.

Oh, and is it the PAGE that won't scroll/pan, or is it the GAME, or BOTH?
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Steve Wright

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Again, I apologize, I can scroll just fine, I cannot pan. So, this is not the same problem Tina has and I didn't mean to muddy the thread. And I have not changed to FB's timeline. I'm sorry, I do not know how to upload a screen shot from my Ipad, I will have to wait to get to a PC to do that.

There are no yellow areas at all, everything looks great.

After trying to pan some more, it does seem to be trying to do so. Meaning that if it does at all, thee is a huge delay and itf it does at all, it might be just a little bit. I know this can be frustrating trying to troubleshoot. If I knew of a way to be sure to delete the app completely and do a fresh install, I would. I have hardbooted the Ipad several times after "removing" the app and then " re-installing" from the cloud.
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Diana Lamber

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I just purchased this app for fb games. I play empires and allies and cannot navigate around like I do on my desktop
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Kevin, Moderator

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Hi Diana,
I just installed Empires and Allies and went through the tutorials on iSwifter. In-game movement and panning is working okay on my iPad running latest iOS 5.1, so go through our FAQ for new users on the homepage here and learn about the movements to use. If there is something in particular you cannot do, write back to us.
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Diana Lamber

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I installed ios5.1 on my ipad2 and I can see the screen load but cannot navigate screen in any direction. I can play what's seenbut I need to be able to move the island Round on EA. I am unfamiliar with term panning hat you mentioned
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Kevin, Moderator

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OK Diana,
In-Game panning means "moving your game screen around the island". You use two-finger placement and moving in the direction you want the spot to move to. Here's the FAQ information for you. Try this and see if your EA will pan around like mine.
How do I move/use my Flash Game?

If you are having issues with moving across, selecting or panning within the Flash content, please remember that while one-finger touch is used for web page navigation like scrolling the web page, you must use two-finger touch and swipe for Flash panning or movement.
Selecting an object to move is done by tapping it, moving it is done by placing two fingers over it and dragging it to the new position.
You can also zoom in the screen if more precise movements are necessary by using the two-finger spread movement on the iSwifter session.
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Kevin, Moderator

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Hi Diana,
Does the E&A game pan correctly for you now?
Please reply so we can know if it is fixed or not.
And thanks for letting us know about your issue with iSwifter, that way we can get these addressed right away.
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Tina L Hyde

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It happens on any game that I play on Facebook. Mostly I play mafia wars but I play press your luck, millionaire, smarter than 5th grader, and collapse blast. When I first come on facebook the side bar it is yellow but then after I move to a different screen the yellow is gone.

I too update my iswifter the other day and that is when my scrolling problem started. As I stated above I have figured out how to scroll again but not like it was before. Oh well. Now what?
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Kevin, Moderator

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Hi Tina,

  1. You report the bug

  2. We locate the bug and what it's doing incorrectly

  3. We extract it and relocate it back into the wild


You have already done your part by being in this good thread! Sorry if your initial thread message wasn't clear to me. Webpage scrolling was and is working fine. We had to drill this down to Facebook in-game panning before we could duplicate the issue that's happening now. We will get iSwifter back on track since this is primary to full functionality of the browser.
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Kevin, Moderator

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Hi all,
Bug was identified on why Facebook webpages were behaving so strangely with embedded items and fix was deployed yesterday. It should be back to 100% panning in-game for everyone now, so if you are still having errors at this point, we need to know!
Thanks to everyone who reported and helped identify this movement bug for us. We appreciate the feedback in here so we can make this app the best there is.
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Steve Wright

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Kevin,

Just tested and it works! Thank you!
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Lori Singer Bible

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Again, the same problem is occurring for me as for Tina. The left pane of my Facebook page is yellow. I am also using an IPad 2 with the latest software upgrade. Thanks for working on this Kevin.
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Tau Maloa

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I can't seem to scroll on Facebook while using the app. But other pages I can scroll without a problem. I'm on the pad with latest iOS. I've tried to scroll with one finger, two fingers, my nose and my big toe while I'm on Facebook but the page doesn't budge. I've deleted and installed the app. Still same problem.

This reply was created from a merged topic originally titled
scrolling issue.
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Kevin, Moderator

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Hi Tau,
I moved your post over here with these others to keep things straight. This cropped up a few days ago and we are working on fixing this bug right now.
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Lori Singer Bible

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Sorry Kevin, but it's still not working.
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Kevin, Moderator

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Hi Lori,
Maybe there's an aspect that was overlooked!
Okay Lori, explain where on the internet you are (URL, Facebook, game, etc)
and what you are trying to do,
and what you are seeing it do.
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Tina L Hyde

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I am still having problems scrolling. Sometimes the 2 finger drag works on the right of the screen an then again not. I want to go back to Tuesday night when everything worked just fine.

Please help Kevin!!!!!!!!
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Kevin, Moderator

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Hi Tina,
Yes, I understand it's not scrolling (on the right of the screen?)
Yes, I understand that it worked before.
I don't know if it's Mafia War you're having issues with, or another game, or several?
When it doesn't work, is there something that you are doing to make it work again?
I need particular information so we can duplicate the error and discover why it is having this issue with those websites.
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Tina L Hyde

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I have issues with anything that I do with any Facebook game page. When it Doesn't work I have to exit the iswifter app and try again. Not much more info that I can provide.
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Kevin, Moderator

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Hi Tina,
Getting back to that date...
this was when you updated your device to iOS 5.1?
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Kevin, Moderator

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Okay, we have what looks like the issue of not scrolling on Facebook web pages still unfixed. At this point we want to get this addressed right away, so Tina, Kim, Lori, and Tau if you can send your contact emails to Support@iswifter.net and we will get the team in touch directly with you so we can find the solution. If anyone else is having this non-scrolling Facebook web page issue as well, please let us know!
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Tina L Hyde

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Kevin,

Everything is all fixed for me. I can scroll so all is great. Appreciate all your help.
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Kevin, Moderator

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Tina, I'm so glad to hear it's cleared up, but it's still a mystery why your Facebook web page was behaving like that!
I'm going to keep a lookout for the other's to see if their web pages are back to normal or not.
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Lori Singer Bible

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I'm bak to normal too!
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Russell Scott

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I go to any website and cannot scroll up or down!
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Kevin, Moderator

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Hi Russell,

I'll assume you are trying the movements tips listed above and are getting no response?