never get the forgot password email

  • Problem
  • Updated 4 years ago
I am trying to reset my password and the info box on the user screen says that details on how to do this have been sent to my email account BUT I NEVER RECEIVE THEM! there is nothing filtering these messages in my inbox and I have even logged into my website and checked the email filter there - so I am stuck please help!!!
Photo of kevin.stong


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  • sad

Posted 5 years ago

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Photo of Karl Herler

Karl Herler

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Hello Kevin,

I will try to look in to your problem but could you first confirm that kevin[at] is the correct mail adress? This is the mail adress the account "Kevin Stong" is bound too and where recover password mails will be sent to.

Thank you, Karl
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Kate W

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I have the same issue. My username is Kate Walser and I believe my email I'd used was kate [dot] walser [at] gmail

Thanks for any help!
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Sam Thorne

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I too never get an email about my account password. I'm pretty sure I signed up with sam [at] s-j-t [dot] co [dot] uk but I can't actually remember now.

Thanks for any help.
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Tom Hoferek

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I have forgotten my password and do not receive forgot password emails most likely because they are being sent to an email address that I don't have anymore. So how do I reclaim my username with a new password using a new email address?

username: Tom Hoferek