never get the forgot password email

  • Problem
  • Updated 3 years ago
I am trying to reset my password and the info box on the user screen says that details on how to do this have been sent to my email account BUT I NEVER RECEIVE THEM! there is nothing filtering these messages in my inbox and I have even logged into my website and checked the email filter there - so I am stuck please help!!!
Photo of kevin.stong


  • 2 Posts
  • sad

Posted 5 years ago

  • 4
Photo of Karl Herler

Karl Herler

  • 22 Posts
Hello Kevin,

I will try to look in to your problem but could you first confirm that kevin[at] is the correct mail adress? This is the mail adress the account "Kevin Stong" is bound too and where recover password mails will be sent to.

Thank you, Karl
Photo of Kate WKW

Kate W

  • 1 Post
I have the same issue. My username is Kate Walser and I believe my email I'd used was kate [dot] walser [at] gmail

Thanks for any help!
Photo of Sam ThorneST

Sam Thorne

  • 1 Post
I too never get an email about my account password. I'm pretty sure I signed up with sam [at] s-j-t [dot] co [dot] uk but I can't actually remember now.

Thanks for any help.
Photo of Tom HoferekTH

Tom Hoferek

  • 1 Post
I have forgotten my password and do not receive forgot password emails most likely because they are being sent to an email address that I don't have anymore. So how do I reclaim my username with a new password using a new email address?

username: Tom Hoferek