How can I get remote phones to work?

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Photo of Randy Busch

Randy Busch, CEO

  • 5 Posts
  • 0 Reply Likes

Posted 5 years ago

  • 1
Photo of Randy Busch

Randy Busch, CEO

  • 5 Posts
  • 0 Reply Likes
Jazinga has the capability to have phones from outside your network register to the Jazinga device in your local network. For phones autoprovisioned by Jazinga, the phones automatically try to register back to the Jazinga device. For softphones, or phones manually configured, you would need to configure both the primary and secondary SIP proxies mentioned when adding a "Generic SIP" phone in the Jazinga web interface.

However, to allow these remote phones to be able to reach the Jazinga device, which is behind your local router/firewall, you would need to configure your router firewall to forward UDP ports 5060 and 10000-11000 to the internal IP of the Jazinga device.

Refer to your router/firewall documentation for information on how to determine the Jazinga device's IP address, as well as how to configure port forwarding.
Photo of Alex Robar

Alex Robar, Support and Community Manager

  • 77 Posts
  • 1 Reply Like
In addition to UDP 5060 and UDP 10000 - 11000, if you wish to use the Jazinga mobile apps for iOS or Android, you will need to forward TCP 5060 and TCP 10000 - 11000 to your Jazinga appliance.