Test of giant stuff

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  • Updated 5 years ago
General:
Can I use an OBD-II device splitter?
Can I use the Automatic adapter even if my car isn't supported?
Do you have a mailing list or newsletter where I can receive updates?
Does Automatic impact my phone's battery life?
Does Automatic support diesel cars?
Does Automatic support Windows Phone and Blackberry?
Does Automatic work if I have after-market mods?
Does the adapter work for electric cars? Hybrids? Compressed Natural Gas?
How do I become a re-seller or distributor of Automatic?
How do I report a problem with the app?
I'm on a limited data plan. How much data does Automatic use?
I’m having a problem unboxing the adapter from the new packaging. What can I do?
Is Automatic available in other countries?
One of my dashboard lights is on, so why doesn't Automatic recognize it?
The app may take a few minutes to detect that you're "Currently Driving"
What are your Twitter and Facebook links?
What do the various statuses mean on community topics?
Why am I having so many connection issues on my first drives with Automatic?
Why are Location Services on when I'm not driving?
Why is my parking location sometimes inaccurate for trips ending inside parking garages or in underground lots?
Why isn't my trip showing up?


IFTTT:
Can I use both Siri and IFTTT with the Ford SYNC feature?
What’s the difference between connecting my Nest and Automatic to IFTTT versus using the integration?
Why isn’t the Siri/IFTTT through SYNC not being activated after clicking the SYNC button in my vehicle?


Features & Functionality:
Can I use both Siri and IFTTT with the Ford SYNC feature?
Can I zoom into the map for my trip?
How do I activate the Ford SYNC feature?
How do I change my emergency contacts for Crash Alert?
How do I clear the check engine light from my car?
How do I find and share my parking location in the Android app?
How does Multi-User work?
How does the Android "Do Not Disturb" feature work?
How does the app know what my "check engine" light means?
Is my car supported?
What features are available to me?
What happens if I drive without my phone, drive out of cell / internet range or my app & adapter are not connected?
What is Crash Alert & how does it work?
What is the Brief Stops feature and how do I enable/disable it?
What is the Connection Tone feature and how do I enable/disable it?
What is the Fuel Level Warning feature?
What is the High Speeds Threshold and how do I enable & adjust it?
Why doesn’t my vehicle support the new Ford SYNC feature?
Why don't I see the Fuel Level Warning feature even though my car has a fuel level sensor?
Why is my Drive Score still affected by speeding when I’ve adjusted my threshold?
Why is my parking location inaccurate?
Why is the Android app asking for certain permissions?
Why is the Ford SYNC feature not working even though I’ve completed setup?
Why is the Fuel Level in the app so different from my car’s readout?
Why isn’t the Siri/IFTTT through SYNC not being activated after clicking the SYNC button in my vehicle?
Will the Android app support the Ford SYNC feature?


iOS App:
What day do weeks in the app start on (Sunday or Monday)?
What devices are compatible with Automatic and where can I download the app?
What features are available to me?
What happens if I disable License+?
What happens if I drive without my phone, drive out of cell / internet range or my app & adapter are not connected?
What happens if my new driver does not get the score I want them to have?
What happens if my teen unplugs the Automatic adapter? Will I be notified?
What happens when a Coach and New Driver or two New Drivers drive together? How do you ensure the trip goes to the correct account?
What if I have more than one New Driver? What if they share a car?
What is Crash Alert & how does it work?
What is License+?
What is the Brief Stops feature and how do I enable/disable it?
What is the Connection Tone feature and how do I enable/disable it?
What is the Fuel Level Warning feature?
What is the High Speeds Threshold and how do I enable & adjust it?
What is the latest firmware and app version?
What OS version does the Automatic app require?
When setting up Automatic, I accidentally answered “yes” when asked if I’m a new driver. This was an accident, how do I undo this?
Why can’t I view the License+ coaching dashboard on Automatic’s mobile application?
Why does License+ require 100 hours of driving?
Why doesn’t Automatic offer real time monitoring of my teen?
Why doesn’t my 2015 Ford vehicle support the SYNC feature?
Why don't I see the Fuel Level Warning feature even though my car has a fuel level sensor?
Why is my Drive Score still affected by speeding when I’ve adjusted my threshold?
Why is the Automatic app icon appearing on my iPhone lock screen?
Why is the Automatic app not waking up in the background of iOS7?
Why is the Ford SYNC feature not working even though I’ve completed setup?
Why is the Fuel Level in the app so different from my car’s readout?
Why is the location icon displayed on my iPhone even when I've killed the app?
Why isn’t the Siri/IFTTT through SYNC not being activated after clicking the SYNC button in my vehicle?
Will Automatic work if I switch from iOS to Android and vice-versa?
Will I still have access to my new driver’s data after License+ ends?
Will License+ get me better insurance rates?


Android App:
Are software updates included?
Are there any important limitations to sharing a single Automatic account with someone else?
Can coaches get access to detailed information about their new driver? More detailed than what is available on the Coaching Dashboard?
Can I change the speed limit in License+?
Can I change the time requirements in License+?
Can I share my driving data with my new driver?
Can I share my License+ progress and data with my friends too?
Can I zoom into the map for my trip?
Connection Troubleshooting Guide: Android
Do you have an Android app?
Does License+ provide a weekly digest or final report of my teen’s time with License+?
How can I locate my new driver when I need to?
How do I change my emergency contacts for Crash Alert?
How do I change my password or email address on my account?
How do I clear the check engine light from my car?
How do I find and share my parking location in the Android app?
How do I switch my existing Automatic account to a License+ New Driver account?
How do the Automatic app and adapter work together? Do I have to start the app every time I drive?
How does the Android "Do Not Disturb" feature work?
How does the app know what my "check engine" light means?
How is my License+ score determined?
How often should the new driver and coach check in with each other?
I’m concerned that driving at night without an adult is dangerous. How will you address this?
I’m currently an Automatic user. What happened to all the trips I had before starting License+?
I’ve completed my 100 hours of License+, and I’m unhappy with my final medal and/or driving score. Can I change improve on these?
If I switch cars while using License+, should I take my adapter with me?
If I’m using License+, will I still have access to the standard Automatic app?
Is there a way to turn License+ off for individual trips?
Location Troubleshooting Guide for Android
What day do weeks in the app start on (Sunday or Monday)?
What devices are compatible with Automatic and where can I download the app?
What features are available to me?
What happens if I disable License+?
What happens if I drive without my phone, drive out of cell / internet range or my app & adapter are not connected?
What happens if my new driver does not get the score I want them to have?
What happens if my teen unplugs the Automatic adapter? Will I be notified?
What happens when a Coach and New Driver or two New Drivers drive together? How do you ensure the trip goes to the correct account?
What if I have more than one New Driver? What if they share a car?
What is causing one of my trips to display a map of Africa in the Android app, and are there any troubleshooting steps I can take to prevent this from happening?
What is Crash Alert & how does it work?
What is License+?
What is the Brief Stops feature and how do I enable/disable it?
What is the Fuel Level Warning feature?
What is the High Speeds Threshold and how do I enable & adjust it?
What is the latest firmware and app version?
What OS version does the Automatic app require?
When setting up Automatic, I accidentally answered “yes” when asked if I’m a new driver. This was an accident, how do I undo this?
Why can’t I view the License+ coaching dashboard on Automatic’s mobile application?
Why does "Currently Driving" not appear in the Android app when I first begin to drive?
Why does License+ require 100 hours of driving?
Why doesn’t Automatic offer real time monitoring of my teen?
Why don't I see the Fuel Level Warning feature even though my car has a fuel level sensor?
Why is my Drive Score still affected by speeding when I’ve adjusted my threshold?
Why is the Android app asking for certain permissions?
Will Automatic work if I switch from iOS to Android and vice-versa?
Will I still have access to my new driver’s data after License+ ends?
Will License+ get me better insurance rates?
Will the Android app support the Ford SYNC feature?


Data:
Can I download my data?
Can I get access to my kids' driving history?
Can I share my driving data with my new driver?
Does Automatic work with "OnStar" or other manufacturer-specific diagnostic systems?
How do I download/export my driving data from the web dashboard?
How do you calculate the drive score?
How is MPG calculated?
I'm getting good MPG, so why is my drive score so low?
Is my Automatic data stored online somewhere?
Is my data private?
My route is incorrect. Will this affect my MPG data?
What happens if I leave the adapter plugged into my car for an extended period of time and don’t have the app running?
Why is my route imprecise?
Why isn't my MPG matching up with the EPA estimate or my car's display?


The Link:
Can I plug the adapter into an extension cable?
Can I unplug the adapter while my car’s ignition is on?
Can I use the adapter in two or more cars?
Does the Automatic adapter use power when my car is off?
How do I know if the adapter is properly plugged in to my car's OBD-II port?
How do the Automatic app and adapter work together? Do I have to start the app every time I drive?
If I switch cars while using License+, should I take my adapter with me?
Setup: Do I need to turn my engine on during the "Plug in Link" setup step?
Setup: I'm getting an "Invalid PIN" message. What does this mean?
Setup: The adapter beeps when I plug it in but the app can't find it
Setup: The adapter connects to the phone and disconnects repeatedly
Setup: The adapter does not beep and the app can't find the adapter in setup
Setup: The adapter does not beep in my car but beeps in other cars & the app can't find the adapter
Setup: Where do I install my adapter?
Setup: Where's my PIN?
What happens if I drive without my phone, drive out of cell / internet range or my app & adapter are not connected?
What happens if I leave the adapter plugged into my car for an extended period of time and don’t have the app running?
What happens if my teen unplugs the Automatic adapter? Will I be notified?
What is Crash Alert & how does it work?
What is the latest firmware and app version?
Why does the adapter beep even when I don't brake or accelerate that hard?
Why does the adapter beep sometimes? Can I turn the beeps off?


Fuel:
Can I enter the cost and amount of gas I purchased at the pump?
How does Automatic calculate the price of my trips?
How does Automatic improve my fuel efficiency and save me money?
What is the Fuel Level Warning feature?
What type of fuel is used in the gas estimate?
Why don't I see the Fuel Level Warning feature even though my car has a fuel level sensor?
Why is the Fuel Level in the app so different from my car’s readout?


Web Dashboard:
Can coaches get access to detailed information about their new driver? More detailed than what is available on the Coaching Dashboard?
Can I download my data?
Can I zoom into the map for my trip?
Does the web dashboard support the brief stops feature?
How do I download/export my driving data from the web dashboard?
How do I filter for certain trips in the web dashboard?
Is there an aggregate view of my performance over time?
What browsers and platforms do you recommend for the web dashboard?
What is the web dashboard and how do I access it?
Where are my custom labels in the web dashboard?
Why does my drive score appear different in the web dashboard compared to the app?


Multiple Drivers:
Are there any important limitations to sharing a single Automatic account with someone else? Can coaches get access to detailed information about their new driver? More detailed than what is available on the Coaching Dashboard?
Can multiple people share cars?
Can two or more people use Automatic in the same car?
How does Multi-User work?
I share a vehicle with multiple drivers. How does the Nest integration work in this case?
What happens when a Coach and New Driver or two New Drivers drive together? How do you ensure the trip goes to the correct account?
What if I have more than one New Driver? What if they share a car?


Multiple Cars:
Are there any important limitations to sharing a single Automatic account with someone else? Can I connect to more than one car with my account?
Can I use Automatic to track a car or fleet of cars?
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John Dennett, Employee

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Posted 5 years ago

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