[iTunes 12.6.0.95] After iTunes update, device scrobbles window shows up after every song.

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This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Appears to be the same issue as: https://getsatisfaction.com/lastfm/topics/double-scrobbles-6kg606ijsql8e

As the title says, after iTunes updated today and I listen to music from my library, after every song the device scrobbles window shows up asking if I would like to scrobble the track I just listened to. The thing is, the song is already scrobbled and if I click "Yes" then it gets doubled.

How do I get rid of this window popping up after every song? It's pretty annoying to say the least. I've tried disconnecting and connecting my account, looked around in the preferences and whatnot but couldn't find a solution. Anyone got an idea?

Thanks.
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Martin S Karlsson

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Posted 3 years ago

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Jon, Community & Customer Services

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Hi Martin, which operating system are you using, and can you please confirm the version number of iTunes?
(Edited)
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Martin S Karlsson

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I use OSX El Capitan and the iTunes version number is 12.6.0.95.
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Jon, Community & Customer Services

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Thanks Martin, we're still testing that version - as suggested in this thread, have you tried completely reinstalling Last.fm?
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Martin S Karlsson

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I reinstalled it and that seem to have done the trick.
Thanks!
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Jon, Community & Customer Services

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Glad to hear that worked Martin!
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John Heisel

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This reply was created from a merged topic originally titled Problem with device scrobbles.

Hi all.

Using iTunes 12.5.5.5 and Last.fm Scrobbler 2.1.37.

Problem I am having started a month ago -- all of a sudden, my plays in iTunes, which are scrobbled automatically, are showing up in the "device scrobbles" list and asking me to confirm whether they should be scrobbled. If I say yes, they are duplicated.

I have device scrobbling turned on so that spins on my iPhone are imported to the site.

Any ideas how to resolve this? It's a proper pain in the butt.

thanks.
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Jon, Community & Customer Services

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Try uninstalling the Last.fm App (including residual files if the uninstall alone isn't enough) and then download again and reinstall.  This worked for Martin above, so hopefully it does the trick.
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John Heisel

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Nope. It is still asking me to confirm device scrobbles, even after uninstalling, removing residual files, and reinstalling. Any other ideas?
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Sequoyah

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same problem here. uninstalled the app and the residual files as well. iTunes 12.6.0.100 OSX 10.11.6
(Edited)
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phoenixbloom

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Just don't update iTunes, literally every time I do, the scrobbler doesn't work.
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John Heisel

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Still having this problem, if anyone on the last.fm team cares (seems unlikely?). iTunes is now v12.6.0.100
(Edited)
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John Heisel

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Does anyone at last.fm even care anymore that users have problems unresolved for over a month?
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thejebber

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What was happening to the original poster is now happening to me today after updating to iTunes 12.6.2.20 with scrobbler 2.1.37 on Mac OS 10.12.6. Guess I'll be going back to Simple Scrobbler, if it still works.
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Jon, Community & Customer Services

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