Can't Scrobble

  • 48
  • Problem
  • Updated 2 months ago
  • Solved
I use scroball for scrobble my songs, but today my musics don't scrobble anymore. i installed others apps but the problem persists. i need help
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kaikplayergames

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  • sad, frustrated

Posted 3 months ago

  • 48
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Jon, Community & Customer Services

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Official Response
Apologies, this is caused by the google cloud platform outage yesterday, which you can read about here: https://getsatisfaction.com/lastfm/topics/there-was-a-problem-loading-your-library-google-cloud-outage

Scrobbles are being submitted, but there's congestion in the pipeline due to the outage last night, which is causing a noticeable delay in the scrobbles appearing on the site. Our engineers are working on reducing the scrobble lag.
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Jon, Community & Customer Services

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Official Response
Our engineers have resolved the issue and you should start to see your scrobbles from last night appear on your profiles (as well as any edits or deletes), however it will take approximately 3 hours to catch up fully. Library charts will take longer to update, as it's a separate job that's run after scrobbles have been submitted.  Thanks again for your patience and understanding as we get this fixed.
(Edited)
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Jon, Community & Customer Services

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Official Response
Thanks for your patience, we now consider this incident resolved -- if you're still encountering issues scrobbling, please open a new thread so we can investigate.