'Could not find Spotify...' problem

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  • Problem
  • Updated 3 years ago
I'll try to describe it in step by step. (I have 19,466 SCROBBLES and have Spotify installed)

This is my work PC:
  • I load last.fm and press 'Play your library'
  • 'Connecting Spotify...' appears in last.fm player
  • Spotify loads
  • 'Could not find Spotify. Starting installation...' appears in last.fm player and 'Bad Request' appears in Spotify
  • 'Nearly there. Follow these steps to get started...' window appears on last.fm site
This is my home PC:
  • I load last.fm and press 'Play your library'
  • 'Connecting Spotify...' appears in last.fm player
  • Spotify loads
  • Music starts to play

So what is the problem? This Spotify sh*t started months ago on old site but before there was a youtube option and now I just sit in silence at work since the new site...
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onelungas

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  • frustrated

Posted 4 years ago

  • 5
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Thomas Hooper, Web developer

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Official Response
I've not encountered 'Bad Request' in the Spotify client before, where does it appear (in a bar at the top?)

Could you tell us your browser version, and Spotify client version?

There are a few things you can try:
1. Reload the page and try again, with Spotify already open
2. Try playing a different track
3. Try the radio button again

Thanks for reporting.
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onelungas

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onelungas

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1. Reload the page and try again, with Spotify already open
2. Try playing a different track
3. Try the radio button again

nothing helps. 
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onelungas

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Everything is updated and latest version. I described how chrome works.

firefox  has different steps but result the same - spotify doesn't play my last.fm request: app loads but browser says 'We couldn't open Spotify for you. Would you like to download Spotify?'

Same shit with IE.

Spotify works by it self but does not connect to last.fm from browsers
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Thomas Hooper, Web developer

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Spotify roll out new versions of their client gradually, so it's still useful to know which version you have.

It might be worth raising it with Spotify's support team, they should have a better idea of what that error means.

Next I'd try the following:
  • Reinstall the Spotify client
  • Disable browser plugins (private browsing mode in chrome will do this)
  • Temporarily disable any firewalls
  • Connect to a different network
  • Connect a computer for which it does work, to your work network
As this is an issue with your work computer, is there anyone else you work with experiencing the same problem?
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onelungas

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spotify 1.0.13.108.gcd94e7db
  • Reinstall the Spotify client - does not help
  • Disable browser plugins (private browsing mode in chrome will do this)  - does not help
  • Temporarily disable any firewalls  - does not help
  • Connect to a different network  - there is no other network
  • Connect a computer for which it does work, to your work network - inadequate solution
As this is an issue with your work computer, is there anyone else you work with experiencing the same problem? - yes
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Thomas Hooper, Web developer

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Thanks for trying that, it indicates that it's something particular to the way your work computers or network is set up.

Your system administrator may be able to help diagnose the problem.

As an alternative, I believe if you uninstall Spotify, clear your cookies, then open their web player, that will be used for playback instead.

In the future you'll be able to remove Spotify playlinks from the site, and just use YouTube for playback.
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onelungas

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In the future you'll be able to remove Spotify playlinks from the site, and just use YouTube for playback.

this
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Sébastien Choupas

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Hi there,

I encounter the same problem here, with Spotify for linux 0.9.17.1 with Last.fm on Chrome 45.0.2454.101 (64-bit)

I managed to make things work using Chromium instead of Chrome, but since last update, no more radio links working.

Same issue than onelungas.
I've just suscribed to Spotify to keep listening to my beloved Mix Radio, but it does not make sense if it is broken.

Please can you address this issue ? it's been at least a month as the previous post shows.
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onelungas

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One more thing. this is not available  at my work PC. 
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onelungas

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One more thing. this is not available  at my work PC. 
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Ciprian Tomoiaga

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Hi,

Same problem here, with Spotify for linux v0.9.17.1 and Firefox.
I don't think it's Last.fm's problem, as I've tried to open a song from the spotify website and it still doesn't work. Opening an artist or album works, though (from Spotify website).
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onelungas

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it sort of works with Youtube now. but randomly just stops playing. constantly have to press play 
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onelungas

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and I think it has something to do with this
some sort of auto skipping to next song would be a good fix
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Jon, Community & Customer Services

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>>>it sort of works with Youtube now. but randomly just stops playing. constantly have to press play 

When you say constantly, how often do you mean? After every 1-2 songs, over 20, or something in between?  

I can't say I've ever encountered this with the Youtube player -- normally it skips over unplayable tracks.
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onelungas

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3-6 times per day
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Thomas Hooper, Web developer

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The 'Sorry, that item can't be played right now' error indicates that the requested playlist had no tracks.

Which play button are you using, and what country are you playing from?
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onelungas

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  • Play your mix
  • Play your recommendations
Lithuania
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halfbeing

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I'm getting this problem with Spotify 1.0.25.127.g58007b4c on Chrome 49.0.2623.87 m in Windows 10, at least insofar as trying to launch an album from the last.fm site and getting the "Bad request" message in Spotify.

I've tried reinstalling Spotify and deleting it's data from App Data, but to no avail.

I've tried quitting and restarting Spotify, then shift-reloading the tab with last.fm in it, and the play button inside one of the albums last.fm suggests on the home page, as well as various other tactics, but it just won't work.

I'm based in Belgium.