[Mac] iTunes 12.6.2.20 - Double scrobbles

  • 33
  • Problem
  • Updated 4 days ago
  • Acknowledged
  • (Edited)
I use iTunes on my Mac and the Last.fm scrobbler. What is very annoying: A while ago the following problem started, no idea why: My tracks are all scrobbled twice. HELP me, please!
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Baz Hauser

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Posted 2 years ago

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Brian Mo

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Hey I have the same problem! https://getsatisfaction.com/lastfm/topics/ios-app-scans-duplicate-scrobbles
It's driving me mad.
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Baz Hauser

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Yeah, it's driving me mad as well. Can't this be fixed? HELP, PLEASE!
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Seancouver

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This just started happening for me today...i did just update to the latest iTunes as well...maybe that did it? Currently manually deleting the double scrobbles so my library is fine but I'd like this to stop.

Using the official mac Last FM app to scrabble.
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Seancouver

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Just noticed (as it doubled them again) that the app says 2 scrobbles were updated from a device...which is not the case. Just playing straight on my laptop. Phone not even plugged in.
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Stephen Mlinarcik

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Pretty sure the iTunes update is what did it, I'm experiencing this exact same thing. I think the Scrobbler Desktop app is reading iTunes as a "device" in addition to a program, causing it to double up scrobbles. Quickest workaround for the moment is to turn on "Confirm Device Scrobbles" in settings, then just say NO to the pop up window (which is also annoying, as its a large box that can't be minimized, I've relegated it to a second desktop for the time being). 
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Seancouver

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Yeah, that makes sense.
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Pedroraposa

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I want back the old Scrobbler. The new one is like the Website... Bullshit.
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Stijn Lamers

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Same problem here, started occurring after iTunes update. That must be the problem.
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Trisha F

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Hopefully the 'confirm scrobbles' thing will help now that I've checked the box. I'm having the same problem - very annoying!
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Steven H

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Bumping this up as I just noticed this happening on mine
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Rob van Berlo

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Same problem since a couple of days (iTunes, Last.fm scrobbler desk top app) https://www.last.fm/user/RiRaRobbie
(Edited)
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Jason Mrazek

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did a fresh start up and its like the scrobbler is running in the background even though the app has not been opened yet.  I played a few songs with the app off and when I eventually turned it on it brought up the 'would you like to scrobble these tracks' box for the couple of songs I played  (so basically instead of double scrobbles with the app open, it was only a single scrobble for each.)
(Edited)
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Seancouver

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Turning on the "confirm scrobbles" functionality is working for me but it's still just a workaround. Hope this gets dealt with at some point (or at least acknowledged).
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orangeclouds

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Same issue here. Started when I updated iTunes.
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Tony DeFranco

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Same issue. Began when I updated to iTunes 12.6.2.20 on iMac. Please fix.
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Jon, Community & Customer Services

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We're trying to reproduce this in the office using the latest iTunes (12.6.2.20) and the Last.fm scrobbler 2.1.37 (both windows and mac).

Edit: So far we've not been able to reproduce this in the office -- if you're getting this issue can you please let us know the exact version number of both itunes and your OS.  Thanks.
(Edited)
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Jason Mrazek

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iTunes 12.6.2.20
MacOS Sierra 10.12.5
Last FM 2.1.37
(Edited)
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Stephen Mlinarcik

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iTunes 12.6.2.20
MacOS X 10.9.5
Last FM 2.1.36
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vkargatis

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iTunes 12.6.2.20
MacOS Sierra 10.12.6
Last FM 2.1.37
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Seancouver

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iTunes 12.6.2.20
MacOS Sierra 10.12.16
Last FM 2.1.37

Another weird thing that started at the same time:

Previously when I opened iTunes, the Last FM app would automatically launch...it does not do so anymore. I have to launch it manually.

Thanks for looking into it.
(Edited)
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vkargatis

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As Stephen noted above, this appears to happen when both 'Enable scrobbling' and 'Enable Device Scrobbling' happen. My workaround is to disable the former, and so limit the scrbbles to come from the 'device'. I'm glad to see the official response looking into it - I'd just point out to make sure both options are checked when trying to reproduce.
Of course, having both is nice, the first lets you live-scrobble, and the second catches up with your phone scrobbles when syncing later.
(Edited)
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Jon, Community & Customer Services

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Official Response
Thanks for your reports, we've now managed to reproduce this in the office.  Since update 12.6.2.20, it looks like Apple have changed something in the way they update playcounts in iTunes which is causing the scrobbler to pick them up a second time as device scrobbles. :/

Our developers are looking into this, but as others have mentioned the best workaround for the time being is to either Disable device scrobbling entirely, or to ensure that Confirm Device Scrobbles is checked -- unfortunately doing so means you have to periodically dismiss the unwanted device scrobbles.  

You can adjust this setting in Preferences -> Devices.
(Edited)
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Dan Thomas Sjöholm

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This helped me. Thanks!. I was going mad there for a while... :) 
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Rob Sherer

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I'm also having the same problem on my Mac straight after I updated to iTunes 12.6.2. I don't seem to see it mentioned above, but another issue I noticed straight after upgrading is that the scrobbler doesn't launch automatically when I open iTunes.
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Seancouver

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Yeah I mentioned that in here somewhere. I'm having the same issue re: launching.
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No Nrg

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Same issue with launching here!

Scrobbler 2.1.37
iTunes 12.6.2
macOS 10.12.4
(Edited)
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Steven H

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Any updates on this or at least a possible timetable for a fix?
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Brent Mathers

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Redirected to this post after finally being tipped over the edge with this issue. Just want to bump the above post...
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Toby

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Is this going to be fixed? It's driving me crazy.
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Steven H

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Re-bumping to the top...this is starting to feel exactly like when the new site display was rolled out: something critical is broken and it gets a response of "wok e're on it" yet nobody with any authority has responded with any sort of update or apology. What could be so important this time that it's being held up???
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Taylor Grimes

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I'm getting this too. Hoping for a fix soon. 
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tuexss

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This reply was created from a merged topic originally titled Music on Mac scrobbled twice.

I'm on Mac OS El Capitan and use iTunes+Last FM Scrobbler. Worked fine for a long time, but recently everything is scrobbled twice with a few minutes time gap. I have a setting "Scrobble at 50% of the track" and "or at 4 minutes" - it seems like both are triggered or something?

Also why doesn't the server notice the double scrobbling and warn me? I'll have to clean up my data manually now because I never noticed.
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jovike

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I'm glad these problems have been noted. Another thing I've spotted is that the program will sometimes crash if I close its window.
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Clare Dragonfly

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This reply was created from a merged topic originally titled Scrobbler popup is repetitive.

When using the last.fm scrobbler, I frequently get a popup saying something like "It looks like you've played these tracks. Want to scrobble them?" There's something at the bottom about devices, so it seems like the scrobbler thinks I've played these tracks on a different device. I only have last.fm on this device, so that's impossible. Furthermore, the tracks listed are always the last few tracks I've listened to--which have always been scrobbled already! I don't want duplicate scrobbles. I can just dismiss the popup, but it's inconvenient.

My username is Clare-Dragonfly. I'm using the scrobbler (version 2.1.37) on a Mac running OS X Yosemite (10.10.5) and playing my music on iTunes (version 12.6.2.20). I have an iPhone, but pretty much never play music on it (and use Overcast for podcasts, so they don't sync to iTunes), so I don't see how the scrobbler could think I'm playing music on a device.