Everyone's entire library has vanished

  • 19
  • Problem
  • Updated 1 month ago
  • In Progress
I've just logged in to find that my entire Last.FM library (14 years' worth) has disappeared, as if I've never listened to anything before. Screengrab attached.

I'm really hoping this is just a glitch, as I've clicked on other users and no-one elses scrobbles are appearing either.

Can we please get an update as to when this will be fixed? 

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Tom Eames

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Posted 2 months ago

  • 19
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Hitobat, Developer

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Official Response
Hi all (again), confirmed there is a problem. We're having some problems talking to our Google-hosted services; their status page is actually showing a problem although I know as much as it says there (which is not very much).

Will work on it our side, but potentially we might not be able to fully fix it until the network issue is resolved.
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Jon, Community & Customer Services

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Official Response
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Jon, Community & Customer Services

  • 4705 Posts
  • 3517 Reply Likes
Official Response
Google has fully resolved their network issues, per https://status.cloud.google.com/incident/cloud-networking/19009, and user libraries appear to be stable now.  However, our engineers are now investigating a follow-up issue with new scrobbles taking a long time to be displayed on the website, which is being discussed here: https://getsatisfaction.com/lastfm/topics/cant-scrobble-r4hcctd6k9hu .  You can also follow this thread for staff updates on the problem: https://getsatisfaction.com/lastfm/topics/there-was-a-problem-loading-your-library-google-cloud-outage