Feel a bit ripped off

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  • Problem
  • Updated 10 months ago
So bassicly I just found the site and thought it was a great idea wondered if there was a way to get records before using app and in the subscription it said that historical records could be used which I assumed meant before the app was installed but it doesn't feel a bit ripped off now having signed up the subscription what's the point at all if you've only just downloaded the app
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stephen Ridgard

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  • p'eed off

Posted 10 months ago

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Jon, Community & Customer Services

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Official Response
Sorry to hear this Stephen.  We've tried to make it clear on the subscribe page that listening reports are only available since December 2016 or the date you joined Last.fm (whichever is most recent), but I agree that 'Historical listening reports' could be ambiguous to new users -- I've asked the team to consider the wording.  Do you think 'View your past listening reports' would make a difference?

If you can please contact our support team using this form (subscriptions category), they'll refund your subscription for you.