Images broken, not loading

  • 17
  • Problem
  • Updated 7 months ago
  • Solved
Anyone else having issue with images not loading on their profile or appearing broken on other pages?


Profile



Library



Artist image gallery (Dengue Fever)
Photo of garynotrashcoug

garynotrashcoug

  • 747 Posts
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Posted 3 years ago

  • 17
Photo of Patrick

Patrick

  • 1168 Posts
  • 650 Reply Likes
I'm getting the same problem, especially with my animated avatars.
(Edited)
Photo of James Joul

James Joul

  • 982 Posts
  • 2010 Reply Likes
I noticed a few missing images yesterday, and the site was a little slow. But so far everything has been working fine today.
Photo of Merowinger

Merowinger

  • 223 Posts
  • 624 Reply Likes
Jep, the most images are shown but some of them not.
Photo of garynotrashcoug

garynotrashcoug

  • 747 Posts
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Perhaps it was intermittent? Seems to be working now.

It's happening again.
(Edited)
Photo of Jon

Jon, Community & Customer Services

  • 4488 Posts
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Thanks, we're aware of the issue, and it's under investigation.
Photo of garynotrashcoug

garynotrashcoug

  • 747 Posts
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Thanks Jon. By the way, I seem to observe this occurring most notably around 2:00 am PDT if that's any help.
Photo of Patrick

Patrick

  • 1168 Posts
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Bumping the thread instead of writing a new one. The images are appearing broken when I visit Artists pages. Luckily, Ctrl + F5 does its job.
(Edited)
Photo of Kuschel Huynh

Kuschel Huynh

  • 8 Posts
  • 6 Reply Likes
It seems like last.fm is really slow now, which makes the images fail to load sometimes.
Photo of Jon

Jon, Community & Customer Services

  • 4488 Posts
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We're looking into some performance issues. 
Photo of Patrick

Patrick

  • 1168 Posts
  • 650 Reply Likes
Wouldn't it be much easier to find an easy alternative to earn money? Advertisement is full of malwares, viruses and video Advertisements that take too much Internet speed. I believe that explains enough why the site is slow.
Photo of nrcll

nrcll

  • 4 Posts
  • 1 Reply Like
There is already an alternative! You can pay to become a subscriber and then you won't see ads.
Photo of Patrick

Patrick

  • 1168 Posts
  • 650 Reply Likes
I'm using AdBlocker that provides me a better protection than a subscription status.
Photo of Jon

Jon, Community & Customer Services

  • 4488 Posts
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The site adverts don't have anything to do with the problem with images failing to load some times.
(Edited)
Photo of Ben B

Ben B

  • 57 Posts
  • 31 Reply Likes
Still having issues with some artist and album cover images not loading
Photo of Lars Jansson

Lars Jansson

  • 118 Posts
  • 78 Reply Likes
Same here. It seems like it happens when albums and/or artists ar a bit less unknown.

Photo of Tyler Cote

Tyler Cote

  • 10 Posts
  • 14 Reply Likes
I've been seeing this for days now as well. Not just unknown artists either. Any update?
Photo of Jon

Jon, Community & Customer Services

  • 4488 Posts
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The problem is still being investigated.
Photo of Jon

Jon, Community & Customer Services

  • 4488 Posts
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The problem has been identified and fixed, and broken images should be gradually disappearing now. Once the servers warm up their image cache, everything should be back to normal - in the next hour or so.
Photo of Patrick

Patrick

  • 1168 Posts
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Are you going to fix the image server error that returns deleted pictures after account reactivation? Example: https://www.last.fm/music/Grand+Theft+Auto/+images/ed7b1f957c8ba40bce839646ef4506eb
Photo of Mary Robison

Mary Robison

  • 6 Posts
  • 2 Reply Likes
O.K., that was 7 days ago that the problem was not solved and still isn't solved.  Half my playlist pics are gone.  
Photo of Mary Robison

Mary Robison

  • 6 Posts
  • 2 Reply Likes
It's still busted.  
(In Opera.  User MissNewOrleans.)
Photo of Jon

Jon, Community & Customer Services

  • 4488 Posts
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It should definitely be fixed now Mary.  If you're still seeing broken images on the site please try a hard refresh on the page.
Photo of Mary Robison

Mary Robison

  • 6 Posts
  • 2 Reply Likes
thank you, thank you, pics beautifully restored.
Photo of Coen

Coen

  • 115 Posts
  • 143 Reply Likes
I still have problems and refreshing doesn't work.
Photo of Merowinger

Merowinger

  • 223 Posts
  • 624 Reply Likes
I have still problems with the pictures, but only in Chrome, not in Firefox.

Chrome:


Firefox:

Photo of Jon

Jon, Community & Customer Services

  • 4488 Posts
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Might be a caching issue on your browser -- have you tried doing a hard refresh?  Let me know if it keeps happening.
Photo of Merowinger

Merowinger

  • 223 Posts
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Okay, my bad, it was THAT easy. Deleted the cache and now the pictures are there. THX!
Photo of Hale Zimmerman

Hale Zimmerman

  • 6 Posts
  • 2 Reply Likes
I'm using Opera and I've cleared the image cache, it's still not loading lots of pictures.
Photo of last.fm: Ranunculus

last.fm: Ranunculus

  • 68 Posts
  • 88 Reply Likes
Yep, this issue still isn't solved.

A Firefox based browser with clear cache.
Photo of Merowinger

Merowinger

  • 223 Posts
  • 624 Reply Likes
Same here. And this time it has nothing to do with my browser cache.
Photo of Jon

Jon, Community & Customer Services

  • 4488 Posts
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This was still happening, so the image service was restarted - hopefully missing images will start to appear again. You might continue to see existing missing images if the errors are cached. Hopefully no new ones will appear and problem will slowly fix.

Doesn't look like restarting the image servers fixed it, so we're continuing to investigate the problem.  Sorry for any inconvenience caused in the meantime.
(Edited)
Photo of Suzy

Suzy

  • 79 Posts
  • 109 Reply Likes
Look! In the corner I turned into a question mark...


Photo of Patrick

Patrick

  • 1168 Posts
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Oi! This is not good. The image server has freaked out.
Photo of Jon

Jon, Community & Customer Services

  • 4488 Posts
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Which browser are you using Suzy?  I presume that's it's version of a broken image.
Photo of Suzy

Suzy

  • 79 Posts
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Hi Jon - I'm using Safari version 12. I think if I persevere the image might eventually load as I had to try a few times when I changed my avatar yesterday. The main pic is fine - just the one in the corner remains questionable!
Photo of Patrick

Patrick

  • 1168 Posts
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P.S. The problem affected animated avatars too (GIF Format). So it's not only an issue with pictures who formats are PNG or JPEG.
(Edited)
Photo of Patrick

Patrick

  • 1168 Posts
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An update of my ticket. It looks like animated avatars are working fine, but after deleting them the default picture is still not showing up. It looks like the image server is working partially at the moment.
(Edited)
Photo of Ben B

Ben B

  • 57 Posts
  • 31 Reply Likes
My profile photo image hasn't loaded for days and there's still a lot of album artwork images not loading either.

I think this site deserves an award for 'Most broken website'
Photo of Jon

Jon, Community & Customer Services

  • 4488 Posts
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Official Response
Hi everyone, we've identified and resolved the issue (again). You might see some images take longer to load than usual, but they shouldn't be broken anymore.

The image cache servers were running out of disk space, primarily caused by large animated gifs. :)  The issue has been resolved for now, but there's more long term work required to prevent this from happening again.  
(Edited)
Photo of Patrick

Patrick

  • 1168 Posts
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Thanks. I hope my animated avatars didn't cause the mess.
Photo of Ben B

Ben B

  • 57 Posts
  • 31 Reply Likes
my profile image is still broken and won't load
(Edited)
Photo of Jon

Jon, Community & Customer Services

  • 4488 Posts
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It's loading ok for me, maybe try a hard refresh on your browser?
Photo of Patrick

Patrick

  • 1168 Posts
  • 650 Reply Likes
Any updates? Are there any chances to fix image server that keeps returning deleted pictures by a Moderator. See this respond on my old thread.