iTunes 12.7 - not scrobbling [Windows]

  • 119
  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
I just downloaded the latest version of iTunes (12.7) and it does not appear to scrobble my tracks. It does not even open the scrobbler when I close and reopen iTunes. I have re-downloaded the iTunes plug in, then uninstalled and re-downloaded the scrobbler. Neither has worked. Is there a way to fix this? I am on a Windows 10 computer also.
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Bill Price

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  • 1 Reply Like
  • frustrated

Posted 2 years ago

  • 119
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Jon, Community & Customer Services

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Official Response
Hi everyone, thanks for your patience.

We now have new desktop app for scrobbling iTunes 12.7+ on Windows versions 7 and up.  You can download this here.  

This is a lightweight scrobbler that lives in your system tray and scrobbles music played in iTunes and (optionally) Windows Media Player.  It's designed to work as a standalone scrobbler, but you can keep the old scrobbler installed on your computer if you want.  By default it starts when Windows starts, but you can change this behaviour by removing the shortcut from the Windows startup folder.

Please give it a try, and let us know if you encounter any issues.  

Thanks and have a good weekend!
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Jon, Community & Customer Services

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Official Response
Ok, I think this thread has pretty much run it's course, as this issue has been resolved both in the latest version of itunes and via the new Windows desktop scrobbler.  For now, you can choose which you'd prefer to use, as both clients currently work ok with the latest itunes.  You can get them both here:  https://www.last.fm/about/trackmymusic 

Although please keep in mind that future updates will most likely only happen on the v3.1.x build of the desktop scrobbler -- we'll keep v2.1.x available to download for supporting older platforms, such as ipod classic, but unfortunately we're not able to future proof it against future itunes updates (hence why we built a new client).  Sorry for any inconvenience caused by this.

If you encounter further issues with the new desktop client, please start a new discussion topic so that we can address those problems specifically.  Incidentally, we've just deployed a new update (3.1.28.1) with additional bugfixes.

Cheers. :)