last 7 days album chart not working - 500 server error

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  • Problem
  • Updated 4 weeks ago
  • Solved
The album charts for the last 7 days ain't loading at all. I tried loading the same page at other profiles and it did work, so it seems to be a problem only in my profile. The artist and music charts are working normally.
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Matheus Almeida

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  • frustrated

Posted 3 months ago

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Jon, Community & Customer Services

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Hi Matheus, was this a temporary issue or is this still happening for you?  If so, what is your username?
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Matheus Almeida

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hi, it's happening since last week. my username is mathalmeida451
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Jon, Community & Customer Services

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Official Response
Thanks, we're looking into this. 

It looks like it might be a problem with one of your recent top albums:
Can you access your profile settings from this url? https://www.last.fm/settings

If so, you should be able to change your Top Albums default timerange to "All Time" - this should let you access your profile page while we figure out what's gone wrong.
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Matheus Almeida

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thanks i'll be waiting
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Igor

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Hi Matheus,

The same thing happened to me. The problem is with this song: https://www.last.fm/music/Bazzi/_/Caught+in+the+Fire

For some reason the scrobble of this track does not contain the "Album" and "Album Artist" information, perhaps this is causing inconsistency in the album pages where this scrobble appears.

If you enter the Bazzi page of your library you will also get the same error: https://www.last.fm/user/mathalmeida451/library/music/Bazzi

Deleting the scrobble, the page returns to normal. But I think it's something the last.fm team should check.


Oi Matheus,

Aconteceu o mesmo comigo. O problema está nessa música: https://www.last.fm/music/Bazzi/_/Caught+in+the+Fire

Por algum motivo o scrobble dessa faixa não traz as informações de "Álbum" e "Artista do Álbum", talvez isso esteja causando inconsistência nas páginas de álbuns onde esse scrobble aparece.

Se você entrar na página do Bazzi da sua biblioteca também terá o mesmo erro: https://www.last.fm/user/mathalmeida451/library/music/Bazzi

Deletando o scrobble, a página volta ao normal. Mas acredito que seja algo que a equipe do last.fm deve verificar.
(Edited)
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Jon, Community & Customer Services

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>>>Deleting the scrobble, the page returns to normal. But I think it's something the last.fm team should check.

We can't if you've deleted the scrobble.
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Igor

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It was implied that he should not delete it so you can check it out. And even if he deleted it, just listen again to the same error happening.
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Matheus Almeida

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realmente tinha notado que a capa da música não tem aparecido... vou tentar resolver apagando os scrobbles, muito obrigado
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Jon, Community & Customer Services

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If you haven't done so already, please don't delete the scrobble for now.  Our developers need to look at the example to figure out what's gone wrong in case it happens again / for other users.
(Edited)
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Matheus Almeida

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ok i'm gonna leave one scrobble of the song for you guys to check what's wrong
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Jon, Community & Customer Services

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Thanks.
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Patrick

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I also have the same issue while I'm viewing his library, but when I check mine, everything works fine.
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Jon, Community & Customer Services

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Official Response
Thanks for your patience, this issue should be fixed now.