is scrobbling normally, but track and artist playcounts don't increase anymore

  • 6
  • Problem
  • Updated 1 year ago

So when I scrobble a song I've played 6 times, the scrobble will appear on my frontpage. After I've played that song, it stays there. However, when I click on that song and go to the song page, it still shows a playcount of 6. When I go to my individual scrobbles of that song, there are 7 timestamps there. When I go to my scrobbles of that artist, it lists the song with 6 plays again. My artist playcount also stayed the same (I was on 199 before I played the album and after the album ended it was still 199). My TOTAL amount of scrobbles does increase.

I've never had anything this weird happen to me on It has happened to all songs I've played since about 2 hours ago. Does anyone else have this?
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Random Person

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  • frustrated

Posted 1 year ago

  • 6
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Jon, Community & Customer Services

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Official Response
We're having problems with one of our backend services, which is affecting scrobble counts on artist & track pages.  Our team are aware of the problem and a fix is in progress.