Last.fm on Android does not scrobble correctly

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  • Updated 2 years ago
Ok, so I have this problem since I started scrobbling on my smartphone (Samsung Galaxy J5, Android 6.0.1). It doesn't matter which music player I use, Last.fm on Android randomly stops scrobbling. For whatever reason the app sometime justs ignores scrobbles. I'll give you an example: I've been here and there today with my smartphone set to offline mode (Last.fm set to "only submit scrobbles via wi-fi"). I've listened to three albums, one of them four times. The first album was scrobbled 8/10 song, the second 6/10, and the third randomly between 6/12 and 8/12. none of the albums has been scrobbled completely.
Look at this mess: https://www.last.fm/user/RiffmasterRick/library?from=2017-08-31&rangetype=1day

Just in case: Every song in my digital music collection is tagged perfectly.

It seems like this app is totally unreliable. What's wrong? The desktop scrobbler works just fine...
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RiffmasterRick

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Posted 2 years ago

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Luv4Metalcore

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I am having same problem but not partial scrobbling and not last fm scrobble, but using simple last fm scrobbler app. Lately using PA and even BP paid, both been not scrobbling correctly or adding the scrobblies at all to my account and the account is logged in right. So something is up, and it has not been this bad before 2 weeks ago. Jeez, and I have to monitor SLS almost every starting to listen to music. This sucks. The developer on this site is always playing with something that messes something up.

Edit: Shows it is caching while offline, but WTF? As soon as turning Wi-Fi on it does not take on account. That is BS. It ticks me off, when going for my walk for at least two hours of listening, and the damn site does not even take the scrobbles. What is the flipping point of even scrobbling at all, if it does not even work? I like the fact of sharing listens but this is just bad, when they keep playing with the site and nothing works for a while.

Edit Again: Just tried 4 songs and turned on Wi-Fi and they went to account. So I basically lost two plus hours of scrobbles in Cyber Space for no apparent reasoning at all. Stupid as hell.
(Edited)
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RiffmasterRick

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I've tested a bit. There is a thread from February 2016 where a user was having the exact same problem. It was suggested to turn off the battery save function for Last.fm on the phone. I did it. Nothing changed. I have since checked it with another album consisting of seven tracks. I turned off the display after starting the first track and came back to start the album for a second run. Here's the result which song were scrobbled and which not:
  1. x

The second run:
  1. x
  2. x
  3. x

Dear Last.fm,
you're backed by a billion Dollar company and you still fail on fixing an issue known to you for 1 1/2 years? It's not a minor thing, it's the site's key feature! What is your problem? There's really no point in going on with this site if you keep ignoring your users.

I'm expecting an official reply to this - not some copy/paste crap! I'm so sick of it!
(Edited)
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garynotrashcoug

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Have you tried Simple Last.fm Scrobbler or Scrobble Droid?
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RiffmasterRick

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I tried Simple Last.fm but this one loses scrobbles too. I'll try Scrobble Droid later. Maybe this works better.
(Edited)
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RiffmasterRick

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Scrobble Droid didn't scrobble at all. Bummer.
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garynotrashcoug

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Guess it depends on the scrobble source? I started using Scrobble Droid with GoneMad Music Player because the official app stopped working and have not had any issues myself.
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cptchi

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I use SimpleScrobbler, have the same phone as you (Galaxy J5) and I've experienced lost scrobbles but they are very rare, at least from what I've noticed, but I never scrobble *that* much from it. I'll run a few tests over here and see what happens.
(Edited)
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cptchi

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Wi-Fi off (scrobbles saved in local cache): 10 out of 10
Wi-Fi on (scrobbles as soon as song ends): 10 out of 10
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Jon, Community & Customer Services

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Official Response
RiffmasterRick can you please try this version and let me know if the problem persists.  This version requires an extra permission so that it can create a log file (lastfm.txt) for debugging.  

If the problem does happen again, please post the log file on dropbox, pastebin, or similar, and let know which track(s) failed scrobble, and I can take a look.  Thanks.  

Also:

1. With galaxy devices, make sure power saving modes are off, and the last.fm app is whitelisted from any app optimisation / power monitoring features, as explained here: https://getsatisfaction.com/lastfm/topics/scrobbling-on-samsung-galaxy-devices

2. If you have wi-fi scrobbling only, your scrobbles may be cached locally if there's a problem with your connection.   When this happens, make sure you're connected to wifi, open the last.fm app, go to your recent scrobbles section and then refresh the list (swipe down).  If your tracks don't appear, then start playing a new track -- this should force it to submit anything that's cached.

3. What music player did you use for the above tests? (it does matter)
(Edited)
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RiffmasterRick

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I already mentioned that I diasbled any power saving options for Last.fm.
My music player is the same I use on my laptop: foobar2000.

I'm testing the debug version and report how it worked.
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RiffmasterRick

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The first test (with wi-fi enabled) was flawless. However, here's the log:
https://pastebin.com/xVzB6R2M

The next test will use the flight/offline mode and cached tracks.
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RiffmasterRick

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I played an album with 13 tracks, flight mode enabled. Here's the log BEFORE turning flight mode off:
https://pastebin.com/8wbeUfBY

After turning flight mode off, not a single song was submitted to Last.fm ("Wi-Fi scrobble only" disabled). I'll try it now with the same settings except for "Wi-Fi scrobble only" enabled.
(Edited)
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RiffmasterRick

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The log before turning flight mode off:
https://pastebin.com/uFGDB3jQ

Every song has been successfully scrobbled.

The last test will be with flight mode off.
(Edited)
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RiffmasterRick

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So, here's the last log:
https://pastebin.com/FpuXaJ55

Setting: Flight mode off, router turned off to force caching. Album with 14 tracks. Every song has been successfully scrobbled.

Well, it seems that the debug version is way more reliable. Except for the "Wi-Fi scrobble only" run not a single song was lost.
(Edited)