Last.fm on Android does not scrobble correctly

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  • Problem
  • Updated 2 years ago
Ok, so I have this problem since I started scrobbling on my smartphone (Samsung Galaxy J5, Android 6.0.1). It doesn't matter which music player I use, Last.fm on Android randomly stops scrobbling. For whatever reason the app sometime justs ignores scrobbles. I'll give you an example: I've been here and there today with my smartphone set to offline mode (Last.fm set to "only submit scrobbles via wi-fi"). I've listened to three albums, one of them four times. The first album was scrobbled 8/10 song, the second 6/10, and the third randomly between 6/12 and 8/12. none of the albums has been scrobbled completely.
Look at this mess: https://www.last.fm/user/RiffmasterRick/library?from=2017-08-31&rangetype=1day

Just in case: Every song in my digital music collection is tagged perfectly.

It seems like this app is totally unreliable. What's wrong? The desktop scrobbler works just fine...
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RiffmasterRick

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Posted 2 years ago

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Jon, Community & Customer Services

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Official Response
RiffmasterRick can you please try this version and let me know if the problem persists.  This version requires an extra permission so that it can create a log file (lastfm.txt) for debugging.  

If the problem does happen again, please post the log file on dropbox, pastebin, or similar, and let know which track(s) failed scrobble, and I can take a look.  Thanks.  

Also:

1. With galaxy devices, make sure power saving modes are off, and the last.fm app is whitelisted from any app optimisation / power monitoring features, as explained here: https://getsatisfaction.com/lastfm/topics/scrobbling-on-samsung-galaxy-devices

2. If you have wi-fi scrobbling only, your scrobbles may be cached locally if there's a problem with your connection.   When this happens, make sure you're connected to wifi, open the last.fm app, go to your recent scrobbles section and then refresh the list (swipe down).  If your tracks don't appear, then start playing a new track -- this should force it to submit anything that's cached.

3. What music player did you use for the above tests? (it does matter)
(Edited)