Last.fm staff in hibernation?

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I know fall has arrived and winter is just around our doors, but is it really necessary to be asleep? Why is it so difficult to keep us updated on your progess? There are no answers on the forum, Twitter, or Facebook. You block people who are upset from your Twitter and Facebook accounts and don't even try to give users a professional answer. It only takes one man to write up a few sentences on what's been occuring... say, every week. You leave us literally with a broken system, perhaps 30% of what was originally intended as Last.fm is currently working and for the rest it's still unclear whether we even get it back. 

"Soon," is no answer anymore. It's not even close to an indication. "Soon", is what you tell a group of people you are no longer concerned with. "Soon", is what you tell a group of people you are no longer interested in as having your customers or users. I wonder if you even know what you are doing, or what you have done so far.

When will we receive some real answers? Will the site even continue to exist past the end of this year? Because currently it's looking as if you're all letting it decay.
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Esther Haaijman

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  • frustrated, upset

Posted 4 years ago

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jdawg70

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Last.FM staff...
...there really, really is a unifying theme with a lot of topics that get started around here.

Hint: it has something to do with communication, and your involvement in said communication.
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He's dead, Jim!

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A major problem is that people don't bother to read the communication there is.
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SLeon

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Oh really? And what communication would that be? Soon? In a few weeks? In months? Next year? No ETA? All very informative!

And to be honest, I don't see your role here on this forum either. Apparently you, Champions of Nothing, have zero insight of what is happening with the site's "development". You just "guess" and "think" of what might or might not happen, so why do you even bother posting here?
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He's dead, Jim!

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For the same reason as you post here, but the difference is that I try to find relevant information.

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Chris

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@svilcans tbf, the issue isn't no communication, it's vague communication. Things like the API issues they've said "We'll be fixing it", but that's about all the info we have and as 3 months after release, it doesn't look like any of the endpoints are back online. See my post here: https://getsatisfaction.com/lastfm/topics/this-site-basically-has-zero-functionality-for-me-in-its-c...

I mean - if the issue is it's all hands on deck fixing main site bugs before they start on the API bugs, then fair play, I get the need to prioritize - but there'd be no harm in actually telling us that.
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He's dead, Jim!

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Yes, I agree that communication could be better. From what I can tell the developers work with scrum in two week sprints so every two weeks they should be able to tell what was fixed in the previous sprint and what they will focus on in the next sprint. Now, a lot of these will probably mean nothing to the users as they will be about how the software work internally.

On the other hand I'd rather see the developers writing code than answering the same question ten times.
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Chris

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We're agile at our place with scrums and 2 week sprints, so yeah, I see your point. If it's in the backlog then it's not always possible to give a definitive date.  

But to the people using the API, they're a lot more likely to understand development planning cycles and be a bit more forgiving what's involved. But with no info at all, it's hard to know what you're actually forgiving.

But yeah, agreed on devs writing code. Ol' Jon the Community Manager can keep on holding the fort ;-)
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The Legless Eel of Desperation

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A major problem is that people don't bother to read the communication there is.
Hmm? Pot calling the kettle black? What you're claiming is a problem with us sounds more like what the staff were doing in the old feedback thread - not reading the communication there was - before this abominable re-design was forced on us. Not listening and not reading is your disease, not ours.
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The Legless Eel of Desperation

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A major problem is that people don't bother to read the communication there is.
Hmm? Pot calling the kettle black? What you're claiming is a problem with us sounds more like what the staff were doing in the old feedback thread - not reading the communication there was - before this abominable re-design was forced on us. Not listening and not reading is your disease, not ours.
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The Legless Eel of Desperation

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A major problem is that people don't bother to read the communication there is.
Hmm. What you're suggest is solely our problem seems exactly like what the staff were doing in the old feedback thread - not reading the communication there was - before this abominable re-design was forced on us. Not listening and not reading is as much your disease as it is the users'.
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The Legless Eel of Desperation

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Can't edit posts. Can't remove them. Great forum software, this is. Enjoy the triple post.
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The Legless Eel of Desperation

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This is what I wanted to say:
A major problem is that people don't bother to read the communication there is.
Hmm. What you're suggesting is solely our problem seems exactly like what the staff were doing in the old feedback thread - not reading the communication there was - before this abominable re-design was forced on us. Not listening and not reading is as much your disease as it is the users'.
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The Legless Eel of Desperation

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The things is, for the first two posts, I only pressed the submit button once, but two posts suddenly appeared. I refreshed the page, thinking it was a kind of glitch that would disappear soon afterwards, but, no, the two of them were still there.

For whatever reason, I couldn't remove the first, so I tried editing the second - to change what I had said - only for the forum to refuse to submit my edit. So I had to create a third. Now I can't remove any of them.
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Chris

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Once a post's been liked or replied to, it's automatically locked for editing. Most likely someone liked it while you were editing
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The Legless Eel of Desperation

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I think the software interpreted the double post as my replying to my own post, which I did not do. Upon seeing the double post, I tried to remove the second, when the option was available, but that didn't work: the posts would not budge. This even occurred when I tried to delete the third - once again, when the option was available. The forum seems to have a problem with this.
Once a post's been liked or replied to, it's automatically locked for editing.
Well, that's a bloody stupid idea. I've never come across a forum or social media website that does this, apart from this one. I know that most forums don't let you remove your own posts whenever you feel like it, but surely they could let us edit them - like most forums allow - even if it's within a time-limit?
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The Legless Eel of Desperation

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I think the software interpreted the double post as my replying to my own post, which I did not do. Upon seeing the double post, I tried to remove the second, when the option was available, but that didn't work: the posts would not budge. This even occurred when I tried to delete the third - once again, when the option was available. The forum seems to have a problem with this.
Once a post's been liked or replied to, it's automatically locked for editing.
Well, that's a bloody stupid idea. I've never come across a forum or social media website that does this, apart from this one. I know that most forums don't let you remove your own posts whenever you feel like it, but surely they could let us edit them - like most forums allow - even if it's within a time-limit?
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The Legless Eel of Desperation

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Oh, look, another double post.
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Chris

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Happens to me too sometimes. The double posts I mean. Definitely a bug.
I remember when clicking on avatars to see peoples profiles broke a while ago. Took them 3 weeks to fix. I never did get round to checking to see if GetSatisfaction was owned by CBS ;-)
(Edited)
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con

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Cool page, well another forum dead;?

EDU-Com-101

https://www.youtube.com/watch?v=lj60OAh7O5U

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Alin

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I'll be surprised if they will not close this site in max 2 years. Until this point they already lost quite a lot of money. This terrible redesign will not help them at all. They should listen to their userbase. A site without users is pointless.
(Edited)
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Saak Hovhannisyan

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close the site? but this site ... is..all...I got...
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AdriaNnLA

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doubt it will last that long at the current rate... never seen a site so hell-bent on self destruction and irrelevance :/
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Merowinger

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It's simple: they don't care about us.
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He's dead, Jim!

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Would you like some cheese with your whine?
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con

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>inapplicable connaissance<

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Donyvi

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Why is it so difficult to keep us updated on your progess?

The development team works in two-weekly "sprint cycles". It's not that it's difficult to make an update every hour/day/week. It just makes more sense to do it after the end of a work cycle. In the announcements for the two last updates they have also said what we can expect from the next update, i.e. what they will be working on in the next sprint. Instead of a progress report every week as you request, you will get a progress report every fortnight.

You leave us literally with a broken system, perhaps 30% of what was originally intended as Last.fm is currently working and for the rest it's still unclear whether we even get it back.

It's not broken in a literal sense, but much is missing. From the official responses I've read I feel reassured that all I care about will return. What features specifically are you afraid will not return?

"Soon," is no answer anymore.

They have a small development team and cannot work on that many features simultaneously. Publicizing a detailed road map far into the future is difficult - and perhaps counter-productive - when there is a lot of uncertainty around how long it will take to build each feature. They have been honest and said for instance that some features may take over half a year to finish.

When will we receive some real answers?

At the end of each sprint, which typically lasts around two weeks.

Will the site even continue to exist past the end of this year?

Inshallah!
(Edited)
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BenyoBoy

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"It just makes more sense to do it after the end of a work cycle."
For me what makes more sense is that devs should not launch a website with basic functions missing for months.

"It's not broken in a literal sense"
I'm sorry, but it IS broken. And because staff members just don't give any answers to bug reports, it doesn't mean the site isn't broken, I'm afraid.

"At the end of each sprint, which typically lasts around two weeks."
:D :D :D :D :D :D :D :D :D :D
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con

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Girl on here has a YT Channel, she sent your Vid. (I think it's you), it was really getting into "it" needs some time editing though, think of people attention spans (like here as an example), but I send that here, keep it on the professional side - not bad

Looks like they are tucking this away

https://getsatisfaction.com/lastfm/topics/an-option-to-revert-back-to-the-old-design

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Dj_Gavrilov

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https://secure.last.fm/login не могу зайти(( так и должно быть или нет?
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Elliot Robinson

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While they may be communicating on here, they do it sporadically and cherry-pick their responses. For every time the team directly reply to a thread problem there are at least as many times again where they disregard the main query but answer a superfluous secondary point in a reply comment. A lot of the time, trying to get a straight answer from them feels like talking to a politician: vague platitudes are the staple response. "Soon", "it's under consideration", etc

I can appreciate that the exact timeline is flexible and difficult to state with accuracy, but surely they have a plan of action? They didn't just wake up one morning and think "hey, let's delete this much-loved version of the site and replace it with a very VERY basic version - no one will mind!"....right?!

I think it's always worth reiterating that the site was in beta mode for SEVERAL MONTHS (where they allegedly took our feedback) before going fully live with the site in August, and surely they discussed the planned revamp for at least a few months before that as well...

Instead of assigning someone to sift through and delete unfavourable responses on here and other places like Facebook, why not give that person a positive role of reporting in a concise and regular format about the team's progress and intentions?
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He's dead, Jim!

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Actually they do that. Please see https://getsatisfaction.com/lastfm/categories/lastfm_updates
The latest is available at https://getsatisfaction.com/lastfm/topics/website-and-api-update-22nd-october

And I would like staff to delete and closed many more of the duplicate threads.
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Esther Haaijman

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You know, it's difficult to get our point across when there are people kissing the staff's asses. You can't honestly tell us that you support a broken system and a non-functional 'support'-team.
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Coen

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I hope you understand that the staff themselves are the reason for all those duplicate 'Please respond!'-threads, because... you know... they just don't respond. I'm happy with the updates we get now and then, but I think they need to do so more often. I can understand it's super annoying for them to see al those angry threads... but they are the cause of it. If they'd let us now something... like why the site's down at the moment... they wouldn't be there. Ignoring all of them is just rude, if you ask me.
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Esther Haaijman

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They're not only ignoring users, they're also blocking users who have questions from their Twitter and Facebook accounts.
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Elliot Robinson

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One update about the site's progress every fortnight isn't that regular; weekly would be better. They may be doing forthnightly sprints, but they could do another update post for the inbetween weeks with perhaps a forecast of the intention for the coming month, for example. Or better still, directly respond to the main issues raised since the last update.

I would suggest that perhaps the numerous similar threads is partly reflective of the staff's poor communication on matters...
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Coen

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Ah, I see. So they've taken their douchebaggery to the next level, eh? Wow. They must really care about the site. Wonderful. Just wonderful. Just when I was -sort of- getting used to the new site.
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Coen

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I totally agree with you, Elliot. And with those updates, they really have to stop being so vague. 'Soon' 'ASAP' and 'We're looking at it' aren't updates.
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Chris

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@Elliot - thing with 2 week sprints is you plan what's happening over that 2 weeks, then you do it. A weekly update would just be a repeat of the week before.

What would be better is some sort of roadmap. Like, this is what we're doing now (next 2 weeks), this is what we're aiming to work on in the short term (2 months) and this is planned for the long term (6 months).

Only problem with that is you can't accurately plan 6 months ahead, and I can already imagine the threads opened exactly 180 days from now like YOU SAID IT'D BE FINISHED BY TODAY

So yeah, I dunno the solution. I just know that being a bit more forthcoming with upcoming plans would get people to chill out, at least for a while.
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Coen

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I understand what you mean, Chris, but the actual thing is, they shouldn't have to do all of this. The new website is online for what... 2-3 months now? And it's still not working correctly. Why did they put it online when they still have more than 3 months of work to do? Seriously?
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Chris

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Yeah, that's a mystery. I suspect it was a business decision, rather than the developers themselves but I'm only speculating. I know I've had bosses telling us *we have to launch today* and then not understanding why the site isn't working properly. At that point, they usually blame us :-/

Thankfully, these are all ex-bosses, for that exact reason ;-)
(Edited)
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Elliot Robinson

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To be fair to the developers, that's absolutely what this launch feels like - senior management unthinkingly throwing their weight around and pushing the site live without any consideration to the existing userbase.
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con

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Not correct; I would blame management at Last FM for simply being lazy. After all, they were told well over a year ago to get their act together.

http://www.theguardian.com/media/last-fm

(Edited)
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con

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**There was a statement from CBSI Sept 2012 that changes would be made if this service didn't get its act together, their media/public relation site in NY at present just mentions the service now as "online music."

I feel bad for little people that lost their jobs, best thing to do if they want to weather this out is open old site back up, this is a "Beta" right, says it on welcome page.

Even gives the strong impression "open soon" go to login page - read & enjoy the flashy design, that actually looks okay.

Do it right, then we can bitch about the paint job, this is funny really (it's so stupid).
(Edited)
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Donyvi

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You know, it's difficult to get our point across when there are people kissing the staff's asses. You can't honestly tell us that you support a broken system and a non-functional 'support'-team.

My avatar is an asshole, so it figures that I have such inclinations =)

I just don't share your outrage and tried to explain why in the post above.
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Donyvi

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You know, it's difficult to get our point across when there are people kissing the staff's asses. You can't honestly tell us that you support a broken system and a non-functional 'support'-team.

My avatar is an asshole, so it figures that I have such inclinations =)

I just don't share your outrage and tried to explain why in the post above.
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con

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Harold: Questions ?

I am seeing no update post, just one person was active in last 12 hrs, 2 last 15 hours, then another one in last 4 days, about  dozen over 4 days ago, another dozen, many of who have been inactive for over a month, 5 or 6 no activity at all, maybe they just got hired?

I am unclear on the comment above me “people wanting things right away, so on _____ & thinking no is doing anything?”

With that ambiguity, just two in about 20+ complaints of simple tasks as examples; 3 months now and it is like album art is a rocket science? "Events are fixed" BUZZ! no they are not when users pages are blank or locations are way off (history? Well is a blank on blank) but can that be so hard?

Therefore, you are you being sarcastic or maybe staff erased the next weeks update (opps) or you posted wrong site?

* I am missing so many plays, some real news would be welcome.

(Edited)
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He's dead, Jim!

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Check https://getsatisfaction.com/lastfm/categories/lastfm_updates for the bi-weekly updates on what has been implemented.
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con

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con

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Only thing is - Myspace works lol but I read you

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