How do I vote on features and ideas I would like to see implemented?

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  • Updated 2 years ago
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  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: to be replaced with an faq

If you see an idea or feature in the GetSatisfaction support community that you would like to see implemented, please click on the "Vote" button at the top of the thread page.

Ideally, only one thread should exist per suggestion. It is beneficial, and helps staff to prioritise to potential features, if duplicates are not created. Therefore, if you have an idea for a site feature, please search first. One highly voted for thread is more likely to result in a feature being added than several smaller threads.

For a more detailed explanation, please see staff member Jon's official response below.

(Note: This post has been added by Last.fm staff in place of the original)
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Samitha Jayaweera

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Posted 2 years ago

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Samitha Jayaweera

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Andreas_Wotte

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Thank you Samitha for this suggestion. Good idea. I'm sure it's for last.fm the best, when they turn back to developement decisions, based on customer requests.
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lennie

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I totally agree here. As I've mentioned in previous posts, a public roadmap with the most important features would also be really nice. Just to get an idea of what's happening during the year and to stop seeing the same questions over and over :)
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SillyMusicLover

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Let me suggest the list of the features of last.fm devs team

1. Last.hour
2. Last.day
3. Last.week
4. Last.month
5. Last.3months
6. Last.6months
7. Last.year
8. Last.overall
9. 256 characters "About Me"
10. Egg-shaped avatars
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Samitha Jayaweera

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So any ideas for how we should collect these votes, in case if last.fm team does not provide any method
ex:
1) separate subreddit
2) facebook/twitter polls

You can use above trello board if go on below link:
https://trello.com/invite/b/VHddex80/d56362b7e32d6ec5b23bb0cdf0faae8c/last-fm-feature-requests
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Elliot Robinson

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An idea.

Since I personally think it would be better to keep users here rather than going elsewhere to vote on features, then come back here with the results, why not do the following:
  1. Create a new conversation topic explaining the purpose/how the voting will work
  2. The author of the topic (for ease) immediately creates the first reply simply listing a single feature in minimal wording, e.g. BCC code for About Us customisation
  3. Everyone who wants that feature 'likes' the reply but does not reply for the sake of clarity.
  4. Repeat (2) for every requested feature.
  5. Users repeat (3) as appropriate.
It would need explaining in the initial post by the author that the first reply thread for the topic should be STRICTLY kept for simple feature statements that can be voted on. Obviously, discussions can take place in further comments, but if the first reply thread is agreed as the voting thread it should hopefully keep things simple. This would then give the Last FM team some sort of voted upon feedback.

Hopefully I've explained this clearly.

Thoughts?
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Samitha Jayaweera

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@Elliot Robinson  could you make the post ,since any staff member is not interested in this whatsoever 
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Elliot Robinson

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Sure - I'll do it this evening when I've got more time to word it clearly.
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Andreas_Wotte

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Great Elliot, since a long time I've thought to make a post like you're suggesting without an idea, how it can work technical. But with the first reply only for votes, it can work. Thank you.
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tapenoon

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This can't and won't work unless staff make explicitly clear what we can and can not have. I think that should be the focus right now. Asking them to clearly state which old features of the website have been completely scraped and which ones are on some to-do (sometime this century hopefully) list. After this has been established, I think, Elliot's plan would be the best way to go about this. 
I am extremely disappointed in the site at present, disheartened, but I will vote if people go ahead with this. 
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Elliot Robinson

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He's dead, Jim!

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Just saying...
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Elliot Robinson

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The aim of this discussion and my new thread was to have a singular place for us all to vote on things, rather than having topics scattered throughout the forum....JUST SAYING.

If you want to do something useful, how about making the voting thread a sticky topic?
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Jon, Community & Customer Services

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Official Response
Elliot, Samitha, I appreciate your efforts -- there's nothing more I'd like to see here than the community collaborating together and posting constructive feedback --  however, as I said before (quoted above) GetSatisifaction already supports voting for features. Please use the vote / me-too buttons to express interest in new ideas or missing features, as I'm using this, and only this, as an indication of interest.  

There are several reasons for this: mainly, the getsat staff interface is designed around it, and offers us quite powerful sorting, searching, tagging, and filtering options, which I can use for report generation.  I can't do that if your votes are in a single thread, with likes instead of real votes.  

If you haven't seen already, you can see which Ideas have the most votes here (spoilers: it's usernames).  You can sort any Category, and any Conversation type, by using the dropdown where it says "Recent Activity".

I have access to a slightly more advanced sorting interface, that means I can already see which ideas are the most popular this month, week, year, and so on.  Same with which are the most persistent problems, etc.




I can't stress this enough: it's in everyone's interest to ensure that there is ONE thread per idea / problem, and that members of the community are encouraged to reply and vote there.  This is how GetSatisfaction is designed to work; it helps other last.fm members find the relevant information they're looking for; and it will help me a ton in getting your feedback across to the team, as it means less overhead to manage.  Whereas having duplicate threads per issue will dilute your feedback, and makes it impossible for us to track and communicate updates.  Likewise, having one centralised, epic mega-thread is good for indexing issues (in the short term), but causes a lot of overhead and I suspect it won't scale well. 

So if you really want to help, I would strongly encourage you to change the voting thread to at least link to the main conversation of each issue listed.  For example Username changing is being discussed here.  This is especially important if a staff member has already replied to the issue.  Then encourage people to make use of the voting and follow buttons in those respective threads, rather than liking individual posts (which are designed to promote helpful individuals, not issues). 

Some other pointers to get the most out of our forums:
  • Duplicate threads, please let me know if you find them, so I can merge them into one single topic (this will add their 'me-too' votes together).
  • Please use Ideas for new features and feature requests (including features that used to exist on the site).  Things you would like, that would make Last.fm better.
  • Please restrict Problems to bug reports only.  i.e. software that's already implemented on the website, but not working as expected / designed. I know it's a "problem" that, e.g. groups aren't built, but for the sake of sorting, please post as an idea so that it shows up in the right place.
  • Please do not tag new topics as "Website, Scrobbling, API" to raise visibility.  That's super lame, creates unnecessary moderator overhead, and won't endear us to your issue.  Use website for issues with the website; scrobbling for issues with the desktop and mobile apps; API for genuine developer api issues.

Lastly, I need to stress that the number of votes is no guarantee or commitment that we will build a given feature, or what order we will prioritise work.  I have a meeting with the product team every week where I discuss what's going on in the community, and I'm committed to communicating the issues you raise here, but ultimately it's their decision on what gets worked on.

Please understand that we have to balance the needs of our core community, against our own business goals, and the needs of other stakeholders (e.g. anonymous visitors; new users; subscribers; cbs management; product; marketing; ad & sales; third party partners; artists and labels; and many more).  This means that often the team are working on software that has adds no visible functionality to the site (for example, showing error messages when you try to sign up with an invalid username; migrating the site to https; making the site mobile friendly; creating modtools to deal with spam), or stuff that has marginal interest to you (lyrics; videos; editorial), but nonetheless help our business objectives, which in the long run will help us build the stuff you want. 

Thanks for understanding,
-Jon
(Edited)
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FreddyHeadey

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[I really struggle here to see how the thread is organised... !I posted this somewhere else but maybe this is better]
~~~~~~
Jon,
Is there a difference between "me too" and "vote" ?
~~~
I notice the link to the list you watch is for "ideas".
Do you also follow the "Questions" https://getsatisfaction.com/lastfm?to... where there are 65 "me too"s for tag library but only one official response.
The other "tag library" threads which might be amalgamated are
~
https://getsatisfaction.com/lastfm/to...
~
https://getsatisfaction.com/lastfm/to...
~
https://getsatisfaction.com/lastfm/to...
~
https://getsatisfaction.com/lastfm/to... ~
https://getsatisfaction.com/lastfm/to...
~
~~~~
(Edited)
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Cassandra-Leo

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This information is nice to know... and it's the first time I've actually seen a lot of it. If this had been explained in detail eighteen months ago when the site went live, I suspect the GS community could've been used more constructively. As it is it's cluttered with literally thousands of threads, to the point where it is almost impossible to find a similar suggestion because there is just too much to look through. I understand the ideal of how people should look for similar topics before making a new one, but that is just too time-consuming and no one is going to do it. Unless GS' search features has improved since I last used it, there are literally hundreds of pages to look through for many topics.

I'm studying project management right now and fully appreciate just how difficult it is to balance all the demands coming from multiple sources, particularly when dealing with a project that is understaffed and underfunded, but at the same time, the amount of communication that has come through to us, the user base, has often been frustratingly thin. I understand now that a number of factors apparently prevented the old site from even being usable going forward, but this information hadn't been revealed at the time the new site went live and I don't think it was even revealed six months later.

Similarly, information on a number of other deeply missed features has been scant or nonexistent. I still haven't been presented with useful information about when groups will return, and with the more time that passes, more of the people that made those groups interesting and worth caring about will have departed from the site and be unlikely to return. Other things, like a longer About Me section with bbcode and images, shouldn't even take much time to develop - and the fact that they haven't been developed has led many of the useful tools people developed using the API to wither on the vine. A number of those apps no longer exist, and will probably never be developed again; I suspect the developers see little point to maintaining them without a useful profile sidebar.

I'm glad last.fm isn't dead and that someone actually is making an effort to communicate now, but I wonder how much grief could have been averted had some of this been done sooner.
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FreddyHeadey

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Thanks CL.
"I understand now that a number of factors apparently prevented the old site from even being usable going forward,"
I've looked previously but not found that information. Do you have any links?
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Cassandra-Leo

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I don't remember where it was mentioned, and wouldn't have the first clue where to find it again; it was mentioned several months ago, if not close to a year ago. The fact that all this information isn't easily available in one place isn't helping either. I can't remember the exact specifics but I think some of it had to do with deprecated software or hardware.
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FreddyHeadey

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Thanks CL.
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Andreas

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Hi Jon,

could you please merge all the Me-Toos

from this QUESTION thread 

https://getsatisfaction.com/lastfm/topics/tags-eqacxuogyp96u 

into this IDEA thread

https://getsatisfaction.com/lastfm/topics/request-for-a-tag-library

Thank you,

Andreas
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FreddyHeadey

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Jon,
Is there a difference between "me too" and "vote" ?
~~~
I notice the link to the list you watch is for "ideas".
Do you also follow https://getsatisfaction.com/lastfm?to... where there are 65 "me too"s for tag library but only one official response.
https://getsatisfaction.com/lastfm/to...
Thanks.
(Edited)
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He's dead, Jim!

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As far as I can tell "Vote" is for suggested features and "Me too" is for bugs.
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Elliot Robinson

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The problem is there is needless excess complication here. They should just auto-add your vote when you reply to a thread. Having "Helpful", "Me Too", "Vote", "Follow", is quite frankly over the top and confusing.

From the main forum screen, a conversation can have 20 people following it, contributing help and agreement, but if only 3 have them have thought to also click on "Me Too" (or whatever), it looks like it's not a very important question. I seem to recall Jon (or someone on the staff) mentioning that they use these "Me Too" votes as an indicator about what to mention in staff meetings what's currently important to us, the users.

What would have been massively helpful is if this system had been explained to us. As it is, I think most people generally contribute to a thread that is pertinent to their interests/wants for the site and think that's sufficient to register interest.
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Andreas_Wotte

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Agree Elliot. Furthermore there is a 2nd thing missing: Consequences!
It's on the staff to proof that this presented system is working.
Since the neighbors feature (with the fantastic number of 2 votes) I haven't seen an output from the votes. Do you have?
(Edited)
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Paul Celan

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Basically I agree with Elliot's notion. Getsatisfaction's system is inherently flawed because it enables massive confusion about how effective feedback is posted. It's kinda wry to persist on the articulation of feature requests in idea threads only while those very same requests get piled up in non-idea threads. It's also hard to tell that comments are disregared, but additional votes taken into evaluation. Thing is, I doubt that this procedure will change in the near future. The staff's track record speaks volumes. I'm also sceptical about the effectiveness of "playing by their rules", but at this point I'm kinda desperated.

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