Library disappeared - scrobbles gone

  • 123
  • Problem
  • Updated 7 months ago
  • Solved
I checked my account again today, and suddenly all my scrobbles are gone. My username is xAlexxje. My listening report for last week is there, but all the rest is gone. I've been scrobbling since August.
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xAlexxje

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Posted 1 year ago

  • 123
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Jon, Community & Customer Services

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Official Response
Morning, sorry about this.  We're aware of the issue - one of our shards went down and is in the process of being restarted.  I don't know how long this will take but updates will follow when I have more information.  No scrobbles will be lost.
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Jon, Community & Customer Services

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Official Response
Hi everyone,

As of around 4 am, the problems with shard 14 were fixed, however we're now seeing reports from people on 15.   This is actively being investigated, so if you're affected by this issue, please let us know your username.  Once again, we're sorry for the inconvenience -- the disruption should be temporary and no scrobbles will be lost.
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Jon, Community & Customer Services

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Official Response
Sorry about this -- it was a temporary issue caused by our developers restarting something.  It should have cleared up now.