Library disappeared - scrobbles gone

  • 123
  • Problem
  • Updated 8 months ago
  • Solved
I checked my account again today, and suddenly all my scrobbles are gone. My username is xAlexxje. My listening report for last week is there, but all the rest is gone. I've been scrobbling since August.
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xAlexxje

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Posted 1 year ago

  • 123
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Juanva May

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Same issue here, I have just checked my account and my 55,000+ scrobbles since 2007 have been all wiped. Who can help with this? Is Last.fm Support checking this?
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Mason Lane

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Same issue
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Герман Рымбаев

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Today, all 208,000 plays have disappeared from 2011.
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Evelien Philippaerts

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Same problem here!
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Mark Carter

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Same here :(
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Zoe Wimberly

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Yep, I'm having the same problem.
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Wurzeltomte

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Same problem with my account (Wurzeltomte)!
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james.danylik

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...and my axe!  (My scrobbles are all gone too; I was just about to hit 100k!)
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Daire19

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Same, 3 years of scrobbles completely wiped
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nanderv .

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Same here..  Since 2009.
(Edited)
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Hans-Jürgen, Moderator

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Staff is aware of the issue and looking into it now.
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Zoe Wimberly

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my account is thegumbygoliath. Please make sure mine is secured too.
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lanakias1 .

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It is obvious no scrobbles are gone after the restart. Because if not,hundreds of people can say one big adios amigos foverer and ever. So i believe in you last fm. I know you want us like we want you..
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kaelrok

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im also experiencing this issue. scrobbling since 2016
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Slimefudge

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This reply was created from a merged topic originally titled All my scrobbles (135K) have disappeared..

All my scrobbles (135K) have disappeared during a couple of hourse. I haven't done anything to my account today other than listen to music
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Mason Lane

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This reply was created from a merged topic originally titled My scrobbles got wiped??? Is this a glitch??.

https://www.last.fm/user/deathbat6916

I've been scrobbling since 2015, and my scrobbles have seemed to be randomly wiped. All my friends are fine, but for some reason mine aren't working at all. I had 67,879 the last time I checked. Only possibility would be either the entire site is glitching for me, or I must've been banned for a comment.
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Jon, Community & Customer Services

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Official Response
Morning, sorry about this.  We're aware of the issue - one of our shards went down and is in the process of being restarted.  I don't know how long this will take but updates will follow when I have more information.  No scrobbles will be lost.
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E-Clect-Eddy

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It is still broken for Spotify scrobbles, since this issue got 'solved' which did not effect me before the fix. But after the "fix"  I did get problems with Spotify on W10, but not with the desktop app WinAmp with the Last.fm plugin those do come in. So Spotify scrobbles seem to get lost.

Even after trying a possible fix (disconnect en reconnect of apps section of Last.fm setting) but after 3 times trying that over 3 hours it did nothing :(  https://www.last.fm/user/E-Clect-Eddy
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E-Clect-Eddy

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Scrobbles coming in again from Spotify :)

NO scrobbles were lost from the past 10 hours, from before that I'm not sure.
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September

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This reply was created from a merged topic originally titled I've lost all my scrobbles!!! Please Help.

My username: septembericious

I recently joined Last.fm. I use both iOS and MacOS apps to scrobble my music. I had over 130 songs scrobbled into my account. Suddenly, all my scrobbles had lost. Please do something about it.

Thanks in advance :)
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Zosovy

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Same problem here. Over 100k scrobbles gone and nothing new is scrobbling, but compatibility feature on other profiles shows that I've listened to various artists.
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Mahmoud Jaber

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Just logged into last.fm (https://www.last.fm/user/MahDOOM) on my new laptop, 14,000 scrobbles disappeared. I trust this is part of the issue everyone on this thread is having?
(Edited)
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ym_x

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私も。
私を支えるplese!
https://www.last.fm/user/ym_x
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Alejandro Seguí

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Same here... I had like 140k scrobbles from 2008 and all gone... my user https://www.last.fm/es/user/razieliyo
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Memorabilia

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I'm having the same problem, with 100k scrobbles gone. Feels good to read that the issue is under progress though.

https://www.last.fm/user/Memorabilia

(Edited)
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ym_x

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This reply was created from a merged topic originally titled All data is gone.

All data is gone.
I did not erase it myself, it disappeared when I opened the page earlier.
It was normal this morning.
Three years of data, how can I recover?
Please help me.

https://www.last.fm/user/ym_x/
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Seryoga Agoyres

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+1
all stats, history, fav tracks are gone at the moment
hope it'll be fixed soon
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Mashi Nito

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+1

I got really scared for a moment, since I checked a lot of my friend's profile and all of them had all their scrobbles shown correctly. Then i checked the http://status.last.fm/
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Ana Rafaella

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Same here. Scrobbles since sept. 2012 all gone. Pretty scary. Around 168k scrobbles lost. I dig this website more than anything, please get this problem corrected. https://www.last.fm/user/turbatio

Thanks a bunch.
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Diego Santos

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O meu ainda não voltou :(
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Diego Santos

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O meu voltou, mas não está rastreando as músicas que estou ouvindo.
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Tom

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I'm still unable to view my listening history and unable to scrobble new songs. Please help! Username: montag31.
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John Blattner

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I am having the same exact problem with Spotify on Desktop. Despite scrobbling music all last night, no scrobbles would register after 3 AM EST (on May 24, 2018). I followed all of the steps outlined like re-authorizing the application and what not. It's working again now but none of the lost scrobbles have re-appeared.
Username: jblattnerNYC
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keresaspa

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Same here, lots of scrobbles missing (same last.fm username as on here).


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