Library disappeared - scrobbles gone

  • 123
  • Problem
  • Updated 8 months ago
  • Solved
I checked my account again today, and suddenly all my scrobbles are gone. My username is xAlexxje. My listening report for last week is there, but all the rest is gone. I've been scrobbling since August.
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xAlexxje

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Posted 1 year ago

  • 123
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Zoe Wimberly

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So... how's it coming along?
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Alicia Wright

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This reply was created from a merged topic originally titled Blank overview page.

My profile page claims that I haven’t listened to any music, ever. When looking at other pages on my profile, like Events or Listening Reports, everything seems as it should be. This has happened in every browser I’ve checked on, and I haven’t changed any settings on the site or within my music players. My username is 7equalsfive.

ETA: my library page is blank as well.
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Gena Shumilkin

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This reply was created from a merged topic originally titled My library disappeared, help!.

my account name is shumparanoid https://www.last.fm/user/shumparanoid
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Сергей Катков

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This reply was created from a merged topic originally titled lost all my scrobbles from 2009.

Good day to you. Recently i've realized that i had lost all my scrobbling data from 2009. 
Theres no library at all!
"You haven’t listened to any music yet."
Wtf is going on? 
https://www.last.fm/user/Katser123/library
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Oli4

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This reply was created from a merged topic originally titled all of my scrobbles are gone.

Hello,
All of my scrobbles are gone.
My username is oli4lambaerts.
Could you please restore them?
Thank you.
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Jim Anderson

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"Morning, sorry about this.  We're aware of the issue - one of our shards went down and is in the process of being restarted.  I don't know how long this will take but updates will follow when I have more information.  No scrobbles will be lost."
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Mendimaria

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This reply was created from a merged topic originally titled My scrobbles are all gone , I didn’t delete my library, what’s wrong ?.
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Juntao Yu

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Small question. So will the scrobble keep going when it is down?
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Jim Anderson

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Yes, your scrobbling should still be fine.
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Zoe Wimberly

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My scrobbling hasn't been working at all.
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Beetzart77

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All my scrobbles have gone, too.  https://www.last.fm/user/Beetzart77
(Edited)
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Elif Akin

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scrobbling since august 2013, 22.000+ scrobbles were gone. also what i'm listening right now is not scrobbling. 
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aljon4ik

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Same problem, all scrobbles since 2010 were gone. "You haven't listened to any music yet!"
The listening reports from last week and last year are there.
Does't scrobble anything I'm listening half a day.
Username: aljon4ik
(Edited)
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Jon, Community & Customer Services

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Sorry everyone, it's taking a bit longer to restart than we anticipated.  We'll update again when the service has been fully restored.  Once again, we're sorry for the inconvenience and to reiterate no scrobbles will be lost.
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Zoe Wimberly

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Thank you for the update.
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Matheus Mendonça

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thanks!!
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ShazzaPleb

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I hope you get this mess sorted out soon. 
Thanks
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Daniel Kasprzycki

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This reply was created from a merged topic originally titled No data of any music in profile.

My profile page claims that I haven’t listened to any music, ever. When looking at other pages on my profile, like Events or Listening Reports, everything seems as it should be. This has happened in every browser I’ve checked on, and I haven’t changed any settings on the site or within my music players. My username is uzbek00000
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Ксения Лейн

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This reply was created from a merged topic originally titled All my listening datas has been deleted..

All my listening datas has been deleted. My profile is empty :( What is the problem? My profile Dialectic_Mind
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jall_2018

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All of my scrobbles have gone too, I hope they are restored soon.
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failedAbortion .

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Same problem here.
username: pitergeneral
(Edited)
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Santiago Vansummeren

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Jon, Community & Customer Services

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Just a small update, I've been told that it should be fixed within the next hour.  Thanks for your continued patience and understanding.  
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tom.255

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You owe me $10! LOOK. GUYS. Do you think for one second I'm blaming poor ol' Jon? NO! poor dude's probably sat behind a computer desperately firefighting comments like these, I'm simply venting my frustrations like ALL of the rest of you! None of us want to lose years worth of history.... it's personal, y'know? 

From the site: https://www.last.fm/subscribe (verbatim)

"Historical reports - Browse your past weekly and yearly listening reports"

A feature of paying £3 a month is the above. This just seems a little coincidental...
(Edited)
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Jim Anderson

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Yes, I know. 14 years worth of music isn't showing for me. I doubt it's deleted though. I've got my profile backed up anyway just in case the plug ever was pulled on the site.
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Jon, Community & Customer Services

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Hey everyone, so it's 12:40 in London, and I'm about to call it a day. Our team in the US are continuing to work on this, however I've been told that a fix is few hours still. Again please accept our apologies for the disruption. :(
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Vicente Fernández

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Gracias por todo, manténganos informados cuando encuentre una solución. Un saludo cordial
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Jim Anderson

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Hey Jon, any further update? I know it says "in progress" so patiently waiting. Hope there's a fix soon.
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Júlia Alves

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SAME PROBLEM HERE!!!!! Lastfm please check this, i want my scrobbles back
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Patrick

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I've found another user who listening report magically disappeared. (https://www.last.fm/user/Vekke/listening-report/week)
Her listening week states that she made the activity while on the main profile everything vanished.
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Kamila Souza

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i'm having the same problem
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Jan Gawłowski

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My scrobbles also vanished, username Jan_G
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Arshad Zubair

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Same, pls fix. Don't want to lose all my scrobbles, been scrobbling since 2011. :/
 https://www.last.fm/user/EminEmAZ
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Selu Az Troll

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i'm having the same problem. Username: PuToSeLu. Since 2008
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Funkafonik

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Still without any stats on my profile as well.... any update?
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Salvador Lopez

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Hello, any updates beyond "it should be restored within the next hour" ?

I had 51,000 scrobbles and they're all gone. I can't even scrobble music right now.
My last listening report does show what I listened to, though.

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