Library disappeared - scrobbles gone

  • 123
  • Problem
  • Updated 8 months ago
  • Solved
I checked my account again today, and suddenly all my scrobbles are gone. My username is xAlexxje. My listening report for last week is there, but all the rest is gone. I've been scrobbling since August.
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xAlexxje

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Posted 1 year ago

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Ana Rafaella

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Problem solved! All the music I listened on Spotify during the time everything was gone has been tracked as if nothing happened. [2] Thanks a lot!!!!
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Victor Boechat

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This reply was created from a merged topic originally titled All my scrobbles are gone..

Never happened to me before.. all scrobbles, loved songs and messages are gone. And this is happening only to my account, apparently. My username is vboechat.
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Mathijs Haest

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When listening to music, it seems it's being scrobbled but after the track is finished, it doesn't save the scrobble. Is this something related?
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Hans-Jürgen, Moderator

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No, it is a completely different issue. Probably you scrobble from Spotify? Then please see the related announcements and tips there.
(Edited)
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Lukáš Zeleník

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Same problem here after scrobbling from Spotify (Android).
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Mo No

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Having the same issue since yesterday
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Jon, Community & Customer Services

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Can you tell me your username please?
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Riss H

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I've had this issue since yesterday. Sometimes the info on my profile shows, so it's unstable. I hope there will be a fix today.
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Jon, Community & Customer Services

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Hi Riss, what's your username please?
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Riss H

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Hi! My username is: Chayeoji
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Jon, Community & Customer Services

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Official Response
Hi everyone,

As of around 4 am, the problems with shard 14 were fixed, however we're now seeing reports from people on 15.   This is actively being investigated, so if you're affected by this issue, please let us know your username.  Once again, we're sorry for the inconvenience -- the disruption should be temporary and no scrobbles will be lost.
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David T Baker

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My scrobbles are still missing. Username friskysman

Update: scratch that... just checked again and mine are back. Thank you!
(Edited)
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Phorrest Nightshade

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Mine is broken still as well, I have to press refresh 10 or so times just to get a page to work or even show up. I have the same problem as everyone on this thread, my username is Tracks4Life
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orangeclouds

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The scrobbles appear sporadically and then disappear. Even when it shows my recently played tracks, I can't expand the list successfully. It also doesn't show my scrobbles for an artist if I go to individual artist pages.
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orangeclouds

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The scrobbles appear sporadically and then disappear. Even when it shows my recently played tracks, I can't expand the list successfully. It also doesn't show my scrobbles for an artist if I go to individual artist pages.
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Vadim Lapatin

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The same issue: data randomly appear and disappear. The service has been working incorrectly since yesterday. Profile: https://www.last.fm/ru/user/ipod-vadalb
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PeKaNo Oyama

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This reply was created from a merged topic originally titled You haven't listened to any music yet!.

On my personnal last.fm page ( https://www.last.fm/user/PeKaNo ), I get the error "You haven't listened to any music yet!". I have almost 50k scrobbles with this account so it shouldn't happen
When I refresh it sometimes show my tracks (1 times out of 10) but it most likely will tell me that I have no scrobbles.
When I use a discord bot to tell me what track I'm scrobbling right now, it simply tells me "user not found".

When I looked on twitter yesterday (when the bug appeared) other people had it, but apparently no one reported it here.

I hope you will correct this bug soon :x
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PeKaNo Oyama

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The issue is still here, I can't upload cover arts because of it :x (username: PeKaNo)
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Jon, Community & Customer Services

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Sorry you're having problems still, I've forwarded your details on to our development team to investigate.
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Aaron Grimm

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My page alternates between having "no scrobbles" to having them since yesterday. Username is grimmless
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Nicolás Pizarro Rojas

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Same problem here. no scrrobbles only comments. username ArcTheseus
(Edited)
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whosdamasta[NL]

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Account JCdotnl
My account doesn't count the scrobbles using Spotify. When listening to a tune it display the current track but doesn't count the scrobble when playing other song. 
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Matthew Scott Alspaugh

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Same problem here. Username: mattalspaugh. Seeing them come in and out for the past 24 hours or so.
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John Ulstad

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Still having the same issues. I have to keep refreshing the page to get anything to appear. And when I go to artist pages, my scrobbles never appear and my friends' scrobbles only appear sometimes


My username is johnurocks
(Edited)
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Kevin Williams

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i have the same issue as just about everyone else
username: cycake
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Thales

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same here. user: isntitdelicate
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Denis Afanasev

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same thing. user: imcrazyring
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Andre Rodrigues

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sometimes the scrobbles show, sometimes don't @vip-anonymous :)
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Ciaran Gowan

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Having the same problems

User: ctkg
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Victor

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nothing works

username: Snacks_
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ogjesdah

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Since 23rd of May the tracks that i play in Spotify does not scrobble anymore. Username: ogjesdah
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Patrick Mahan

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Mine is still not scrobbling. Username: patreeeek
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Seraph Star

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All my data has been displaying correctly this whole time. The only problem I have is that some scrobbles are not being saved to my profile even when the desktop scrobbler says they have been scrobbled. Others have pointed this out here as well, and it's not an issue with Spotify because I don't use Spotify. This has been coinciding with this other problem that people are having. Username is AndrewMWood if it's needed.
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Seraph Star

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Sorry for all the posts but you don't need to try to restore my missing scrobbles because I've gotten them to scrobble after repeated attempts.
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metalimaster21 .

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How did you get ours to scrobble?
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metalimaster21 .

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*yours
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Seraph Star

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Is nothing at all scrobbling for you? Sometimes a song doesn't save to my profile, but then I try to scrobble it again and it gets saved. But if nothing at all is scrobbling for you, then repeated attempts might not work. It seems to be a fluctuating problem for me.
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metalimaster21 .

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Yeah, I'm scrobbling an album right now and it's skipping tracks. The desktop app says they're scrobbling, but they're not on my profile
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metalimaster21 .

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Some of my scrobbles aren't submitting, even though the desktop scrobbler is saying they've been submitted. My username is Lord-Surreal
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Nigel Hitch

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same here...


username: nigelhitch
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Oleg

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The same here. Desktop scrobbler shows all of the scrobbled tracks, but the website doesn't, it just skips some scrobbled tracks. My username: andrew_s
(Edited)

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